1. Implementing Recruiting
  2. Set Limits for Outbound SMS Messages

Set Limits for Outbound SMS Messages

You can configure the volume of total outbound SMS messages that can be sent in a day and the volume of outbound SMS messages that can be sent per candidate in a day to monitor messaging usage and related costs. All the messages sent after the limit is reached are blocked.

This feature is useful to limit the volume of outbound text messages sent using third party services like Twilio or Syniverse. It also helps limit the cost of usage based service and prevent unexpected spikes in cost. 

Before you start

  • At least one active messaging provider is needed to enable an SMS communication.
  • A valid SMS provider license is required before you enable the SMS communications.
  • You can select Twilio, Universe, or any other SMS provider whose services can be invoked using REST services. You should use the SMS provider’s developer documentation to configure the services and account credentials needed in the Recruiting product.

Here's what to do

  1. In the Setup and Maintenance work area, go to:
    • Offering: Recruiting and Candidate Experience
    • Functional Area: Recruiting and Candidate Experience Management
    • Task: Recruiting Messaging Configuration
  2. In the Limit for Text Messages section, click Edit.
  3. Configure these options:
    • Maximum number of messages that can be sent in a day: This defines the total number of messages that can be sent from the system in a day across all candidates by different hiring team members.
    • Maximum number of messages that can be sent per candidate in a day: This defines the number of messages that can be sent to a single candidate in a day by different hiring team members.
    • Number of messages that triggers a warning notification: This defines the number of messages after which a warning email is sent to the administrator indicating that the maximum limit is soon to be reached.
    • Email for notifications: This is the email address to which warning emails are sent. It's recommended to add the administrator email who can check and update these limits.
  4. Click Save.

What to do next

For more information, see the document Limit Volum of Outbound SMS Messages on My Oracle Support (ID 2974230.1).

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