1. Using and Administering Recruiting Booster
  2. Have Conversations with Candidates Using Email and SMS

Have Conversations with Candidates Using Email and SMS

If your organization enabled Two-Way Communication, you can create an email or text message to start a conversation with an external or internal candidate about their job applications, interviews, job offers, or have any casual conversation with them.

A Messages tab is available in candidate job applications, prospect records, candidate profiles, candidates in candidate pools. The tab contains two sections:

  • Emails
  • Text Messages

You can create an email or text message to start a conversation with a candidate. You can reply to an existing message to all message participants. You can also initiate a conversation or reply to a conversation from Oracle Cloud Recruiting or you own email application (such as Microsoft Outlook, Gmail, Mozilla Thunderbird). All messages across system such as job application confirmation, invitation to apply, interviews, job offers, are tracked as part of the Two-Way Communication.

Consider this info about emails:

  • To receive emails, candidates must have set email as their preferred communication channel. If the internal candidate doesn’t have a work email, the alternate email is automatically used.
  • If you have the appropriate privileges, you can view candidate communications and reply to them even when you're not part of the original conversation. The new and existing participants will receive emails going forward.
  • Candidates can initiate an email conversation as long as they know the company’s vanity email address.
    • If the candidate is available in Oracle Recruiting, that communication is saved as part of the candidate's profile. The Hiring team can later reply to that candidate communication from Oracle Recruiting. Note that this communication can’t be attached to any job application as there is no context to that communication initiated by the candidate.
    • If the incoming email isn't associated to any candidate, then the message is simply discarded.
  • The Two-Way Communication is designed to facilitate 1-1 conversations between the Hiring team and the candidate. Thus, bulk actions to send communications to multiple candidates isn't supported.
  • Conversation threads are ordered by the latest reply. Within the threads, messages are ordered by the latest date. Reply functionality is available per thread.
  • When a prospect is converted into a job application, we will copy the messaging headers and will link to the latest (job application) interaction once there is a reply on any of the emails on the thread by the recruiter or candidate.
  • Any attachments sent by the candidate in the email are ignored and discarded.
  • All the URLs will be shown as text within the message preview. You can copy the URL text and navigate to it in a separate browser window. The URL hyperlink, however, will be shown on the Reply message text.

Consider this info about text messages:

  • To receive text messages, candidates must have set phone as their preferred communication channel.
  • Job requisition security can’t be applied to text messages. As a result, any user having access to a candidate profile can view text messages sent to the candidate or received from the candidate.
  • Text messages aren't attached to job applications.
  • The incoming text messages will be read right from the time when the Two-Way Communication is enabled.