Enable Candidate Phone Number Reuse

You can allow external candidates to reuse the phone number that was used by another candidate in the past. Candidates can claim a phone number as genuinely being their own.

In some areas, when a person stops using a phone number, providers are re-allocating the phone number to a new person. If these two people are applying for a job, additional verification is required to ensure that the person is who they claim to be and the new candidate who genuinely owns the phone must be able to assert this fact, while at the same time not exposing info from the general profile or job applications of the previous owner.

Here's how the feature works.

Use case 1 - A returning candidate applies for a job, candidate has used the same device before. Let's say candidate Jane B has a candidate file in Oracle Recruiting. Jane applies for a job and enters the phone number 510.123.1234. This phone number is recognized and a previous cookie is found. A 6-digit verification code is sent to Jane's phone and Jane enters the verification code. Jane continues to apply for the job. Jane's profile is updated and a new application is created.

Use case 2 - A new candidate applies with phone number used by another candidate before. Let's say John A has a candidate file in Oracle Recruiting with a phone number 510.123.1234 assigned to his profile as verified. Now another candidate Jane B doesn't have a candidate file in Oracle Recruiting. Jane applies for a job and enters the phone number 510.123.1234. This phone number is recognized, but no previous cookie is found. Jane is asked to enter her last name. The last name and phone number don't match and Jane is offered to claim the phone number. A 6-digit verification code is sent to Jane's phone and Jane enters the verification code. Jane continues to apply for the job. Jane's profile is created and her phone number is now verified (John A phone number gets unverified). If Jane decides to no longer apply for the job, a draft profile is saved. If Jane applies to another job using the phone number, the draft profile will be connected to Jane.

1. In the Setup and Maintenance work area, go to:
   • Offering: Recruiting and Candidate Experience
   • Functional Area: Recruiting and Candidate Experience Management
   • Task: Enterprise Recruiting and Candidate Experience Information
2. Expand the Candidate Experience section and click Edit.
3. Select the option Candidate Last Name Verification and Phone Number Request.
4. Click Save.