1. Implementing Recruiting
  2. Request Information Flow

Request Information Flow

You use a Request Information flow to capture additional information from external candidates once they have applied to a job.

For example, a recruiter may have additional questions regarding answers provided by a candidate, or wants to ask candidates to fill in additional questionnaires or documents requiring the consent of a candidate.

With this flow, a notification is sent to candidates. When candidates click the link in the notification, they're redirected to the Request Information flow. At the same time that the notification is sent, the link to access the flow becomes available in the candidate self service page where candidates can see a request to provide additional information for a job application. Information provided by candidates is added to their candidate file.

If a block was present in previous flows, the block won't be displayed and candidates won't be able to provide information. Exceptions are the Address, Contact Information, and Sensitive Personal Information blocks. If a block was in a previous flow but the candidates didn't touch it, it won't be displayed in the Request Information flow. The only exception is the contact information, address, and sensitive personal information that can be asked multiple times.

Draft data that candidates entered while completing a request information flow can be saved. Here's how it works:

  • The data is saved every 10 seconds. A candidate can drop off from the process and start over when ready, without losing any data.

  • The candidate can access the request information flow using the URL provided in the notification they received or by accessing their candidate self service. If draft data was saved for a flow, it will be loaded when the flow is loaded.

  • Draft data can't be viewed by recruiters or hiring managers. They can only be accessed by the candidate.

  • If the candidate doesn't interact with the draft data for 30 days, data is automatically removed.

  • If a candidate profile was updated after draft data was saved, profile data will update the saved draft data.

External candidates can drop off when filling out a request information flow and start over when ready without losing data they already provided.