Question Scoring Setup Options
For eligible subscriber applications, you can configure questions to calculate a score based on responses. This topic describes aspects of creating questions that can be used to score questionnaires.
Use the Question Library task in the Setup and Maintenance work area for this task.
Eligible Question Types
Two question types are eligible for scoring:
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Single choice
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Multiple choice
If you select single choice, the question score is the value of the selected response. For multiple-choice questions, the total value of all selected responses is the question score.
Score Question
To score the question, select Score Question. Scored questionnaires use scored questions to determine the questionnaire score. You set the default calculation rule in the template, but this can be overridden in the questionnaire.
If a question is in use, you can't change whether it's scored or not. To create a scored question, create a new question or copy an existing question.
You can add scored questions to questionnaires that aren't scored. In questionnaires that aren't scored, response scores aren't available.
Minimum and Maximum Calculated Scores
For multiple-choice questions you can define either, or both, minimum and maximum calculated scores. These are the maximum and minimum scores the question can attain, regardless of how many responses the respondent selects, or the score of the responses.
You can define the maximum and minimum calculated scores to keep them within a range that aligns with your business process. For example, you can set maximum and minimum scores to ensure that:
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Questions in a questionnaire have consistent maximum and minimum values
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Questions aren't weighted too heavily with either too high a positive or too low a negative score
If you don't define the maximum calculated score or maximum number of responses, the maximum possible score is the sum of all responses. When you update the score of a question, the maximum possible score of the questionnaires that include this question are automatically updated, provided they aren't in use. However, if you have the scores overridden for these questions at the questionnaire level or if the questionnaire is in use, then these scores will remain unaffected by your updates to the question score.
Response Configuration
To provide responses for users to select, you must add responses. You can then specify additional configuration for the responses.
Minimum and Maximum Number of Selections
For multiple-choice questions, you can optionally define the minimum and maximum number of selections that respondents make to the question. If respondents don't select the specified number of responses, an error message appears.
Short Description
When you add responses, you can define the score for the response. You must enter a short description, which appears to respondents. You can enter any score for the response and as many responses as your business process requires.
The scores can be the same or varied. For example, you can have five responses with 5 as the score for each. Or, you can have five responses with values of 1, 2, 3, 4, and 5.
Rating Model
You can select a rating model to provide a predefined short description and score. However, you can edit both the short descriptions and scores.
Response Feedback
You can add feedback to display messages associated with the responses selected by the respondent. This feedback may appear to the respondent or to a reviewer depending upon configuration in the subscribing application.
Preview
Use the Preview feature in the Questionnaire to review the questions and responses in the questionnaire. Select answers and click Test to see the resulting score and any response feedback. Click Reset to clear the scores and test again.