Email Addresses for Sending Candidate Communications

You can use two different email addresses for your email communications with external candidates.

Vanity email: A vanity email is used to brand the "from email" to make it friendlier and easy to read. You can use this email when you want to track candidate communications in Recruiting.
No-reply email: You use the no-reply email when you don’t need to track or process replies sent by candidates. Automated notifications related to job alerts, campaigns, or candidate verifications (containing the PIN number) are usually sent using the no-reply email.

To take advantage of these features, it’s recommended to use separate mailboxes for the vanity email and no-reply email.

Automated Email Notifications

When you send an email that’s based on a content library template, the email is sent either through the no-reply email or vanity email, depending on certain factors. Before the 24D upgrade, the Capture Message checkbox in the content library template determined whether the notification was sent through the no-reply email or vanity email. However, now the following changes are in effect.

The following notifications are always sent through the no-reply email, even if they have the Capture Message checkbox enabled.

Notification Category Code	Notification Category Name
ORA_CAMPAIGN_OPT_IN_STATEMENT	Campaign Opt In Statement
ORA_CANDIDATE_CONFIRMATION	Social Campaigns Confirmation Notification
ORA_CAND_VERIFY_NOTIF	Candidate Verification Notification
ORA_EVENT_CANC_NOTIFICATION	Event Canceled Notification
ORA_EVENT_THANKYOU_NOTIF	Event Thank You Notification
ORA_EVENT_UPDATE_NOTIFICATION	Event Update Notification
ORA_JA_CONFIRMATION	Job Application Confirmation Notification
ORA_JOB_ALERT	Job Alert Notification
ORA_OM_CAND_INVITED	Opportunity Marketplace Invite Candidate For Gig Notification
ORA_OM_GIG_ASSIGNED	Opportunity Marketplace Assigned Gig Notification
ORA_OM_GIG_CANCELED	Opportunity Marketplace Gig Canceled
ORA_OM_GIG_NOT_APPROVED	Opportunity Marketplace Gig Not Approved
ORA_OM_GIG_NOT_SELECTED	Opportunity Marketplace Gig Not Selected
ORA_OM_OPPORTUNITY_ALERT	Marketplace Opportunity Notification
ORA_TALENT_COMMUNITY_CONFIRM	Talent Community Confirmation Notification

Notifications other than the above will be sent through the vanity email, if the Capture Message checkbox is enabled for them. They will be sent through the no-reply email, if the Capture Message checkbox is disabled.

However, for some notifications that have the Capture Message checkbox enabled, you can override this setting and send them through the no-reply email. For more information, see the topic Configure the No-Reply Email.

Candidate Replies to Automated Notifications

If an automated email is sent through the vanity email and candidates reply to them, hiring team members are notified of their replies in their work mailbox. The replies are also displayed in the Messages tab, only if the Capture Message checkbox is enabled for the automated email.

If the automated email is sent through the no-reply email and candidates reply to them, those replies aren’t processed in Recruiting. They are however available to read in the no-reply mailbox.

Note: To receive candidate replies, you must opt into Recruiting Booster and enable two-way email communications.

Custom Notifications

When you send an email to a candidate that’s not based on a content library template:

The email is sent through the vanity email.
The sent email is displayed in the Messages tab. Candidate replies are also displayed in the Messages tab.
Hiring team members aren't notified of candidate replies in their work mailbox.
Whenever a new recruiter or hiring manager is added to a conversation or replies to a conversation, they’re added as a participant in the conversation as long as they’re an employee.