1. Using and Administering Recruiting Booster
  2. Have Conversations with Candidates Using Email, SMS, and WhatsApp

Have Conversations with Candidates Using Email, SMS, and WhatsApp

If your organization enabled two-way communications, you can create an email, SMS, or WhatsApp message to start a conversation with an external candidate about their job applications, interviews, job offers, or have any casual conversation with them. You can use email to have a conversation with an internal candidate.

Note that WhatsApp can be used only if the Redwood experience is enabled.

A Messages tab is available in candidate job applications, prospect records, candidate profiles, candidates in candidate pools. The tab contains these sections:

  • Emails
  • Text messages
  • WhatsApp messages

You can compose an email, SMS, or WhatsApp message to start a conversation with a candidate. You can reply to an existing message to all message participants. You send an email from Oracle Recruiting or your own email application (such as Microsoft Outlook, Gmail, Mozilla Thunderbird). All messages across the application such as job application confirmation, invitation to apply, interviews, job offers, are tracked as part of the two-way communication.

Consider this info about emails:

  • To receive emails, candidates must have provided an email ID. If the internal candidate doesn’t have a work email, the alternate email is automatically used.
  • If you have the appropriate privileges, you can view candidate communications and reply to them even when you're not part of the original conversation. The new and existing participants will receive emails going forward.
  • Candidates can initiate an email conversation as long as they know the company’s vanity email address.
    • If the candidate is available in Oracle Recruiting, that email is saved as part of the candidate's profile. The Hiring team can later reply to it from Recruiting. Note that this email can’t be attached to any job application as there's no context to that communication initiated by the candidate.
    • If the incoming email isn't associated with any candidate, then the message is discarded.
  • Conversation threads are ordered by the latest reply. Within the threads, messages are ordered by the latest date. Reply functionality is available per thread.
  • When a prospect is converted into a job application, we will copy the messaging headers and will link to the latest (job application) interaction once there is a reply on any of the emails on the thread by the recruiter or candidate.
  • All the URLs will be shown as text within the message preview. You can copy the URL text and navigate to it in a separate browser window. The URL link, however, will be shown on the Reply message text.

Consider this info about SMS and WhatsApp messages:

  • To receive SMS or WhatsApp messages, candidates must have set phone as their preferred communication channel and also verified it. However, your administrator can choose to disable this condition, which will allow you to send and reply to SMS messages even if the candidate’s phone number isn’t verified.
  • Note that between SMS and WhatsApp, candidates can select only one of these as their preferred communication channel.
  • Job requisition security can’t be applied to text messages. As a result, any user having access to a candidate profile can view text messages sent to the candidate or received from the candidate.
  • SMS or WhatsApp messages aren't attached to job applications.
  • The incoming text messages will be read right from the time when the two-way communications is enabled.
  • When you want to start a WhatsApp conversation with a candidate, you need to either use an approved business template or a blank template. If the candidate responds to your starter conversation, you can reply to them using free-form text for 24 hours from the time of their last response.

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