Use Attachments With Outgoing and Incoming Emails

When composing an email, you can upload attachments to outgoing emails. You can also receive incoming emails from candidates with attachments.

You can also send attachments for bulk emails sent from candidate lists in candidate pools, job applications, prospects, events, and search pages.

When you click a sent or received email from the Messages tab, you can view its attachments. You can also preview or download them. In case the incoming attachments weren’t received due to an error, you can view the error by expanding the attachments section.

Attachments for Outgoing Emails

Here are a few things to consider when you upload attachments to outgoing emails:

• You can send any type of file, but the file size and the length of the email must be within the limit set by your administrator.
• Unsupported file types or files with malicious content will be rejected when you try to send the message.
• When you view the sent message in the Messages tab of the candidate details page, you can preview the attachment or download it.
• When you send emails to more than 10 candidates at once and upload attachments to those emails, it’s considered as a bulk process and will take some time to complete. When it’s completed, you’ll get a worklist notification, after which you’ll see the sent message in the Messages tab. When you send bulk emails, the size of the first email is checked against the size limit set by your administrator, and if it’s within the limit, all emails are sent.

Attachments for Incoming Emails

Here are a few things to consider regarding incoming email attachments:

• You can receive incoming attachments only if it’s allowed by your administrator and only when two-way communications is enabled.
• For incoming emails, the attachment’s file type has to be a part of the allowed list of file types. This is defined by your administrator. The allowed list includes these file types: .txt, .rtf, .doc, .docx, .pdf, .htm, .html, .jpeg, .png, .zip, .HEIC, .pptx, .msg, .jpg, .pdf, and .odt. If an incoming email contains any attachment outside of the allowed list, the attachment won’t be processed.