View Messages in the Enhanced Messages Tab

The enhanced Messages tab on the candidate profile page shows emails and text messages sent to the candidate based on their preferred communication channel. The list is sorted based on the latest emails or text messages that were sent. You can see whether an email or SMS channel is verified for a candidate and if it’s set as their preferred communication channel.

Emails

You can filter emails based on these subtabs:

• Mine: This displays:
  • Emails that you sent to the candidate.
  • Emails related to job applications, prospects, events, candidate pools, and candidate communications, in which you're a participant.
• All: This displays:
  • All emails accessible to you, which includes candidate communications, job applications, prospects, events, and candidate pools.
  • All email conversations where you or other hiring team members are participants.
  • All email responses sent by the email assistant to the candidate.
  • All auto-generated emails sent through the vanity email or no-reply email in the context of requisitions, prospects, pools, or events.
• Automated and Email Assistant: This displays:
  • Email responses sent by the email assistant to the candidate.
  • Auto-generated emails sent through the vanity email or no-reply email in the context of requisitions, prospects, pools, or events.
  • All conversations involving the email assistant or auto-generated emails where you or other hiring team members are participants.

When two-way communications is enabled, emails are displayed in a threaded manner, with multiple conversations appearing as part of the same email subject.

Selecting a threaded email opens up a drawer panel where you can see all the conversations displayed in a reverse chronological manner. You can expand or collapse these conversations and reply to the latest thread in the conversation. When you send a reply, the email is sent to all the recipients in the thread.

Text Messages

The Messages tab now has two subtabs for each of these SMS channels:

• Hiring Team Messages: Displays one-to-one conversations with hiring team members.
• Automated and Text Assistant Messages: Displays all automated messages sent by Recruiting as well as text assistant messages exchanged with the candidate. This includes automated template messages, candidate-initiated messages sent to the second channel, agent replies, and notifications sent to the candidate (due to agent unavailability or network errors).

Note: If the text assistant isn’t enabled, you’ll see the All Messages subtab instead of Automated and Text Assistant Messages.

When text messages fail to send because of reasons such as threshold limits being reached for the day or a temporary connection error, you can see the message saved in the Text Messages section, along with the Failed or Blocked status. You can then resend the message at a later time by opening the text message from this section.

Composing Messages

While composing a message, you can use the available Content Library notification templates, depending on the context of the message.

Note: If you've composed a message using a notification template, we recommend that you don’t change the message before sending it as this might create unintended changes to the template contents. Note that when you use templates, tokens aren't translated into other languages when composing the message. However, when the message is sent, the token values are resolved and translated depending on the context.

You can also compose messages using AI Assist.