View Messages in the Enhanced Messages Tab

The enhanced Messages tab on the candidate profile page shows emails and text messages sent to the candidate based on their preferred communication channel. The list is sorted based on the latest emails or text messages that were sent. You can see whether an email or SMS channel is verified for a candidate and if it’s set as their preferred communication channel.

You can filter emails by:

• My Emails: Includes emails that you sent to the candidate and emails where you’re a participant in job applications, prospects, events, candidate pools, and candidate communications.
• All Emails: Includes all emails accessible to you, which includes candidate communications, job applications, prospects, events, and candidate pools.

When two-way communications is enabled, emails are displayed in a threaded manner, with multiple conversations appearing as part of the same email subject.

Clicking a threaded email opens up a drawer panel where you can see all the conversations displayed in a reverse chronological manner. You can expand or collapse these conversations and reply to the latest thread in the conversation. When you send a reply, the email is sent to all the recipients in the thread.

While composing a message, you can use the available Content Library notification templates, depending on the context of the message.

Note: If you've composed a message using a notification template, we recommend that you don’t modify the message before sending it as this might create unintended changes to the template contents.

When text messages fail to send because of reasons such as threshold limits being reached for the day or a temporary connection error, you can see the message saved in the Text Messages section, along with the Failed or Blocked status. You can then resend the message at a later time by opening the text message from this section.