Edit WhatsApp Templates

You can edit templates or template translations only if they’re in Draft status.

To edit a WhatsApp template, click the template display name on the WhatsApp Message Templates page and click Edit in the Template details drawer.

You can’t edit approved or rejected templates or template translations. If you need updated versions, we recommend this approach:

• Create a new template and submit it for approval.
• After the new template is approved, deactivate the previous template.
• Associate the newly approved template with the relevant content library item using the Recruiting Content Library task.

To edit the translated version of a template in Draft status, select the template, and select View Translations on the Actions menu (shown as three dots). In the Template translations drawer, select Edit Template on the Actions menu next to the other language version. Replace the existing content with the updated content and click Save.

You’ll also see a Send for Approval option on the Actions menu, which enables you to send individual translations for approval.