Export and Import WhatsApp Configuration Data

You can export the following WhatsApp configuration details from one application environment and import them into another:

• Name and description of WhatsApp messaging providers
• Allowed list of countries for WhatsApp
• Daily limits for WhatsApp messages, which includes the system hard limit, candidate message limit, and the system soft limit

These details are exported as a CSV file. When you import the details, the following changes occur in the destination environment:

• WhatsApp messaging providers that are in the CSV file are added to the existing list of WhatsApp providers.
• The allowed list of countries and daily limits for WhatsApp messages are replaced with the corresponding data from the CSV file.

Note that the existing functionality for exporting and importing of SMS configuration details remain the same. So, when you perform the export and import tasks, the SMS configurations in the destination environment are also updated as follows:

• SMS providers from the imported data are added to the existing list of providers
• Daily limits for SMS are replaced by the imported data
• Allowed list of countries for SMS are also updated with the imported data

Export WhatsApp Configuration Data

1. In the Setup and Maintenance work area, go to:
   • Offering: Recruiting and Candidate Experience
   • Functional Area: Recruiting and Candidate Experience Management
   • Task: Recruiting Messaging Configuration
2. From the Actions menu (marked by a down arrow), select Export to CSV > Create New.
   Note: If you don’t see the Actions menu, enable it from the View menu by selecting Columns > Actions.
3. Edit the process name and description, as required.
4. Submit the process.
5. After a few minutes, select the Export to CSV option from the Actions menu again.
6. Select Ready for Download.
7. On the Export Setup Data to CSV File Results page, select Download File.

The CSV file is downloaded to your local folder as a compressed file.

Import WhatsApp Configuration Data

To import the WhatsApp configuration details into the destination environment:

1. Open the destination environment.
2. From the Actions menu (marked by a down arrow) next to the Recruiting Messaging Configuration task, select Import from CSV > Create New.
3. Select the compressed CSV file that was downloaded.
4. Submit the process.
5. To check whether the process has completed successfully, look for the Ready for data validation option on the Import from CSV menu.
6. Select the Recruiting Messaging Configuration task to check whether the configuration details are imported successfully.