Manage WhatsApp Templates

Using the WhatsApp Notification Template Library task in Setup and Maintenance, you can also:

• Search for WhatsApp templates based on filters and keyword search.
• Edit WhatsApp templates.
• Deactivate templates when they’re no longer needed.
• View the following template metrics in the header area:
  • Number of active templates
  • Number of approved templates
  • Number of rejected templates
  • Number of suspended templates
  • Number of draft templates
  • Number of templates in pending approval status
  • Number of templates used in the content library
  • Number of recently updated templates (those updated in the last 7 days)

  These metrics include translated templates as well. So, if an active template exists in 2 translations, the total count is taken as 2 for that template. Deactivated templates aren’t included in template metrics.