Set Up a Work Email for Two-Way Email Communication

For two-way email communication to work, the work email must be set as the primary email in the employee's profile in Person Management. This feature won’t work as intended if any other email, for example, home email, is set as the primary email. An employee could be any worker who interacts with a candidate.

1. Go to My Client Groups > Person Management and search for the employee.
2. From the employee's profile photo, click More Information > Personal and Employment > Person.
3. In the Communication Methods section, select Email Details from the Edit menu.
4. Set an existing work email address as primary, or add a work email address, if it doesn't already exist.