What's Candidate Messaging?

Recruiters and hiring managers can send emails, SMS messages, or both to candidates from Recruiting. They can send these messages using preconfigured email or SMS templates, or by creating messages from scratch. All communications to candidates regarding their applications, interviews, job offers can be delivered using these channels.

The preconfigured email and SMS templates are available in the Recruiting Content Library for different types of notifications such as Candidate Job Application Notification, Hiring Team Notification, and so on.

One-Way Candidate Communications

One-way candidate communications refers to the ability to send email and SMS messages to external candidates and emails to internal candidates. Recruiters and hiring managers can create an email or text message to start a conversation with an external or internal candidate about their job applications, interviews, job offers, or have any casual conversation with them.

A Messages tab is available in candidate job applications, prospect records, candidate profiles, candidates in candidate pools.

Two-Way Candidate Communications

Two-way candidate communications refers to the ability to not only send outgoing messages but also receive incoming messages from candidates. The two-way communications feature is available when Recruiting Booster is enabled.

Using this feature, recruiters and hiring managers can start a conversation with a candidate through email, SMS, or both and also receive their replies. The hiring team can also reply to messages received from candidates. The hiring team can send and reply to email and SMS messages from the Messages tab in Recruiting. They can also send emails through their own email application (such as Microsoft Outlook, Gmail, Mozilla Thunderbird).

All messages across the application such as job application confirmation, invitation to apply, interviews, and job offers can be viewed from the Messages tab.

Candidates can start an email conversation as long as they know the company’s vanity email address.

• If the candidate is available in Oracle Recruiting, that communication is saved as part of the candidate's profile. The hiring team can later reply to that candidate communication from Oracle Recruiting. Note that this communication can’t be attached to any job application as there's no context to that communication started by the candidate.
• If the incoming email isn't associated with any candidate, then the message is discarded.

Note: Two-way communication with SMS currently works with Twilio and Syniverse providers only. As an administrator, make sure that the proper provider setup is done before you enable two-way communication. For two-way SMS communication to work correctly, you need to have a long code number that supports accepting incoming messages.

Message Center

When the Redwood experience is enabled in Recruiting Booster, recruiters and hiring managers can have a consolidated view of all communications exchanged with a candidate in any context through a centralized messaging hub called Message Center. This is available on the Messages tab, in My Client Groups > Hiring. The hiring team can send and reply to messages from this tab.