Configure the No-Reply Email

It's recommended to configure the no-reply mailbox for automated notifications so that candidate replies aren't tracked. This is applicable for two-way communications with internal and external candidates.

When you send an email that’s based on a content library template, the email is sent either through the no-reply email or vanity email, depending on certain factors. Before the 24D upgrade, the Capture Message checkbox in the content library template decided whether the notification was sent through the no-reply email or vanity email. After the upgrade, the following notifications are always sent through the no-reply email, even if they have the Capture Message checkbox enabled.
Notification Category Code Notification Category Name
ORA_CAMPAIGN_OPT_IN_STATEMENT Campaign Opt In Statement
ORA_CANDIDATE_CONFIRMATION Social Campaigns Confirmation Notification
ORA_CAND_VERIFY_NOTIF Candidate Verification Notification
ORA_EVENT_CANC_NOTIFICATION Event Canceled Notification
ORA_EVENT_THANKYOU_NOTIF Event Thank You Notification
ORA_EVENT_UPDATE_NOTIFICATION Event Update Notification
ORA_JA_CONFIRMATION Job Application Confirmation Notification
ORA_JOB_ALERT Job Alert Notification
ORA_OM_CAND_INVITED Opportunity Marketplace Invite Candidate For Gig Notification
ORA_OM_GIG_ASSIGNED Opportunity Marketplace Assigned Gig Notification
ORA_OM_GIG_CANCELED Opportunity Marketplace Gig Canceled
ORA_OM_GIG_NOT_APPROVED Opportunity Marketplace Gig Not Approved
ORA_OM_GIG_NOT_SELECTED Opportunity Marketplace Gig Not Selected
ORA_OM_OPPORTUNITY_ALERT Marketplace Opportunity Notification
ORA_TALENT_COMMUNITY_CONFIRM Talent Community Confirmation Notification

Notifications other than the above will be sent through the vanity email, if the Capture Message checkbox is enabled. They will be sent through the no-reply email, if this checkbox is disabled. However, for some notifications that have this checkbox enabled, you can override it and send them through the no-reply email.

  1. In the Setup and Maintenance work area, go to:
    • Offering: Recruiting and Candidate Experience
    • Functional Area: Recruiting and Candidate Experience Management
    • Task: Recruiting Messaging Configuration
  2. Expand the Email Communications section.
  3. In the Vanity Email Configuration section, click Edit.
  4. Enter the no-reply email address.
  5. In the Send Notifications Using No-Reply Email section, select the notifications that you want to send using the no-reply email. Even if the Capture Message feature is enabled for these notification categories, emails will be sent only using the no-reply email once you select them here.
    By default, all these notifications are unselected. An unselected notification is sent through the vanity email, only if it has the Capture Message feature enabled.
  6. Click Save.