1. Implementing Recruiting
  2. Enable SMS Communications and Set Limits for Outbound SMS

Enable SMS Communications and Set Limits for Outbound SMS

When you enable SMS communications, candidates can apply for jobs and review their profile in their candidate self-service using a phone number. The Recruiting Content Library provides SMS message templates in addition to existing email templates.

Before you start

  • At least one active messaging provider is needed to enable SMS communications.
  • A valid SMS provider license is required before you enable the SMS communications.
  • You can select Twilio, Syniverse, or any other SMS provider whose services can be initiated using REST services. You should use the SMS provider’s developer documentation to configure the services and account credentials needed in the Recruiting product.
  • When enabling SMS communications, you need to set limits for SMS messages that can be sent across Recruiting to all candidates and the number of messages that can be sent to each candidate in a day. If you’re enabling SMS communications for the first time, you can enable it only if you set these limits. If you already enabled SMS communications in the past, but didn’t specify SMS limits, you’ll now see predefined limits set based on your past usage. If you already enabled SMS communications and specified SMS limits in the past, those limits will continue to apply. This feature is useful to limit the volume of outbound text messages sent using third party services like Twilio or Syniverse. It also helps limit the cost of usage based service and prevent unexpected spikes in cost.

Here's what to do

  1. In the Setup and Maintenance work area, go to:
    • Offering: Recruiting and Candidate Experience
    • Functional Area: Recruiting and Candidate Experience Management
    • Task: Recruiting Messaging Configuration
  2. In the Limit for SMS and WhatsApp Messages section, click Edit.
  3. Configure all these options in the SMS Limits column:
    • Maximum number of messages that can be sent in a day: This defines the total number of messages that can be sent from Recruiting in a day across all candidates by different hiring team members. This is called the system hard limit. All messages that are sent after this limit is reached are blocked for that day and appear in the Messages tab as Blocked. When this limit is reached, a notification is sent to the administrator. Blocked messages are never attempted to be sent automatically to the candidate.
    • Maximum number of messages that can be sent per candidate in a day: This defines the number of messages that can be sent to a single candidate in a day by different hiring team members. This is also called as the candidate message limit. All messages that are sent after this limit is reached are blocked for that day and appear in the Messages tab as Blocked. Blocked messages are never attempted to be sent automatically to the candidate.
    • Number of messages that triggers a warning notification: This defines the number of messages that can be sent across Recruiting. After this number is reached, a warning email is sent to the administrator. This number should be less than the maximum limit that can be sent in a day.
    • Email for notifications: This is the email address to which warning emails are sent. By default, it’s auto-populated with a nonworking email address. You must change it to a valid email address, such as the administrator's email who can receive the notifications.
    Note:

    • UTC time zone is considered when counting the limits.

    • The system hard limit and candidate message limit are reset to zero at the start of UTC day, at 00:00:00 hours. When the limits are reset, you can send new messages the next day. If you’re using the Redwood version of Recruiting, you can resend the blocked messages the next day from the Messages tab.

    • Candidates will be informed through the career site when the system hard limit or the candidate message limit is reached for the day.

    • Recruiters can’t send messages manually when the system hard limit or the candidate message limit is reached. If automated messages are initiated, they go to the Blocked status.

  4. Click Save.
  5. On the Recruiting Messaging Configuration page, in the SMS Messaging Providers section, select the option Enable SMS Communications.

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