How do I set a default communication method for career sites?

You can configure a default communication method to display first during application flows, self service, or PIN challenge screens.

For example, when candidates apply for a job, they first enter either an email address or phone number. If you set phone number as the default communication method, candidates will see the phone number field when they enter the flow, but they can easily change it to email.

Note: Returning candidates who selected a preference during a previous visit will see their selection first. Their preference is saved in a cookie.

If you've enabled SMS and WhatsApp, a toggle displays under the phone number field and candidates can select either one as their preferred communication channel. You can also set one of these as the default that displays first.

1. In Setup and Maintenance, go to Offering: Recruiting and Candidate Experience > Functional Area: Candidate Experience > Task: Career Sites Configuration.
2. Create a career site or edit an existing one.
3. On the General tab, expand the Default Communication Method section.
4. Select either Phone or Email for the default method. Email is selected by default.
5. If you've enabled SMS or WhatsApp, the Mobile Message Type section displays and you can select one to display first on the toggle. SMS is selected by default.
   Note: When you first enable WhatsApp it can take up to an hour for the Mobile Message Type section to display on the General tab.
6. Click Publish Site.