Define Nudges

Enable time-based notifications for workers who haven't updated their talent profiles. This is configured using nudges and the notifications can be sent in the form of journeys, emails, Touchpoints card, or check-in insights. Nudges are set up using the Nudge Configuration work area. The nudges are triggered and sent to the recipient when the criteria defined in the nudge configuration is met.

1. Go to My Client Groups > Employment > Nudge Configuration.
2. Click Add.
3. From the Module list, select the nudge type, Talent Profile.
4. Select the reason, Employee hasn’t updated their talent profile for a period of time.
5. Edit the default configuration name, as applicable.
6. Set the status to Active.
7. Enter the number of days that can elapse after the last update to the talent profile. The nudge is triggered when the employee doesn’t update their talent profile even after this period.
8. Click Add in the Channels section.
9. Select the Email, Touchpoints card, or Check-in insight channel type.
10. Select the Active checkbox.
11. Select the recipient of the channel type.
12. From the Content Source list, you can either select the default content that’s available for the channel or create your own. If you select User-defined Content, enter your custom text for the channel. For example, for the Email channel type, specify a title and a message.
13. Click OK.

Note: You must also run the scheduled process Process HCM Nudges to trigger nudges. It's recommended to run on a quarterly basis.