Interview Feedback Scoring and Ratings

You can take advantage of the questionnaire scoring capabilities to capture and display interview feedback scores on job applications.

When you want to collect feedback regarding the interview of a candidate, you can select feedback questionnaires that contain questions that are scored. While you define the details for collecting feedback, an option called Request Rating from Respondent is available. When you select this option, a Rating section is available in the questionnaire, and respondents provide a rating while completing the interview feedback questionnaire. When feedback respondents have submitted feedback questionnaires (the request status is Completed), the Feedback Requests section in the job application Details tab displays individual score and rating provided by each respondent for each questionnaire.

The Scores and Ratings section shows the average score and rating provided so far by respondents for each questionnaire attached to the interview feedback request. The Key Highlights section displays the overall rating for all feedback questionnaires and respondents.

Note: Depending on how the questionnaire is configured, scores are displayed as sum, average, or percentage. For scores displayed as average, up to two decimals are used. Note that the questionnaire table stores the individual questionnaire scores as whole numbers.

Configure Grid View with Interview Feedback Fields

If you have the privilege Personalize Candidates Lists (IRC_PERSONALIZE_CANDIDATE_JOB_APPLICATION_LISTS), you can access the Manage Views page available in the View menu of the Job Applications list. From there, you can configure interview feedback fields to appear in the job application grid view.

You can use the Feedback Questionnaire category. These fields are available for this category:

• Recent Feedback Average
• Recent Feedback
• Overall Feedback Rating

If you have the privilege Manage Candidate Lists (IRC_MANAGE_CANDIDATE_JOB_APPLICATION_LISTS), you can select the Manage Compound Fields action in the Manage Views page to create compounds fields for feedback questionnaire and to display these compounds fields in the grid view.

You can use the Feedback Questionnaire category. These fields are available to create compound fields:

• Interview Feedback Questionnaire Average Score
• Interview Feedback Questionnaire Maximum Score
• Interview Feedback Questionnaire Name
• Interview Feedback Questionnaire Respondents Count
• Interview Feedback Questionnaire Respondent Name
• Interview Feedback Questionnaire Score

Feedback Questionnaires Filter

An advanced filter called Feedback Questionnaires is available to filter the average score for a questionnaire. When you select a questionnaire, you define the minimum and maximum scores. When you apply the filter, job applications whose average score is between the minimum and maximum scores are displayed.