Volume Limits

The volume limits specifies maximums for the number of records per day or transaction.

Basic Offering

All Customers using Taleo Connect Client and Taleo Managed Integrations immediately get access to the basic offering and are subject to the following volume limits:

Maximum of 500 000 extracted records per day.
Maximum of 100 000 records per extraction transaction.
Maximum of 50 000 imported records per day.
Unrestricted number of records per import transaction.

Concurrent Integrations and Frequency

It is possible to run parallel Taleo Connect integrations against a customer’s zone. Currently this is set to 4 Concurrent Integrations per Taleo Product. So it is possible to run 4 imports at a time, or 3 import and 1 export at a time, etc, or 4 exports at a time per Taleo Product. All subsequent requests will be queued and run later when there is an available slot to run them.

Any one Taleo Connect integration can be scheduled up to 15 minutes intervals to preserve the zone’s level of service to the users.

Planned Exception Framework

In the situation where a project is being undertaken and volume limits need to be modified to accommodate temporary changes a planned exception can be requested.

Taleo recognizes the following types of project types with corresponding volume limits.

Project Type	Daily Import	Daily Export	Per Transaction Export
Data Migration (New Customer)	350 000	500 000	100 000 records, 256 MB
Data warehouse initial extract	N/A	10 million	100 000 records, 256 MB
Final Extract	N/A	10 million	100 000 records, 256 MB
Large scale data refresh or modifications	350 000	5 million	100 000 records, 256 MB

Planned Exception Process

Submit a Support ticket at minimum of 10 days in advance of the planned exception.

The content of this ticket must contain the following text with the appropriate answers describing the volume limits modification.

Incident Information:
Request Type: Configuration
CS Priority: High
Change Request: Setting Change / Activation
Product: Taleo Connect
Component: Taleo Connect Client or Taleo Connect Broker
Zone: Production (only)
Zone URL: xxxx.taleo.net
Title: Request for modification for Volume Limits
Description:
When are the volume limit modifications needed to be in place, please specify the to & from dates in the following format. YYYY-MM-DDThh:mm:ss-TZD
Please specify the reason for this request (i.e. Initial load Special event…)

The volume limit request should be one of the previous Project Type

Confirmation will be made via the Support ticket.

For additional oversight, customers may wish to engage their Client Executive in the notification process for the request for a planned exception, though this is not required.

Customers are only permitted a maximum of 3 planned exceptions per calendar year.

Unplanned Exception Process

Submit a Support ticket at the point that integration is identified as being the cause of the business impact on a customer’s zone.

The content of this ticket must contain the following text with the appropriate answers describing the volume limits modification.

Incident Information:
Request Type: Configuration
CS Priority: Business Stand
Change Request: Setting Change / Activation
Product: Taleo Connect
Component: Taleo Connect Client or Taleo Connect Broker
Zone: Production (only)
Zone URL: xxxx.taleo.net
Title: URGENT request for modification for Volume Limits
Description:
Please specify the reason for this request (i.e. Initial load Special event…)

The unplanned exception volume limit request will be reviewed. Confirmation will be made via the Support ticket.

For additional oversight, customer should inform their Client Executive of the escalation if possible, though this is not required.

The key difference is that this process is driven by a business stand CS Priority.