Devices and Delivery Profiles

Devices and delivery profiles control how you will be reached when an alert is generated by an agent and which devices receive the content:
  • Device — A device is the medium used to deliver content to you. The content of an agent can be delivered to a range of devices, such as an email.

  • Delivery profile — A delivery profile specifies which devices to use to deliver content to you, based on the priority of the content. You can define several delivery profiles to meet your needs, and switch among them. However, only one profile can be active at any given time.

You configure your devices and your delivery profiles from the My Account dialog: Delivery Options tab. For more information, see "Configuring Your Devices and Delivery Profiles".

Depending on the destinations that are specified for an agent, content can be delivered to the:

  • Home page and dashboard.

  • Active delivery profile or specific devices.

    When the destinations are specific devices, content is delivered to the devices that you have configured rather than to the devices in your active delivery profile. For example, if an Agent is defined to be delivered to Email devices, then the default Email device that you configured is used rather than any Email devices that you configured in your active delivery profile.

Delivery content is assigned a specific priority. The default priority is normal. When you select devices for your active profile, you can indicate what priority content should be sent to that device. For example, if you have added a cell phone to your delivery profile, then you might associate it with high priority content only. When you know that you will be away from the office frequently and out of email range, you can select to receive only low priority content through your office email.