1. Using Connect Client
  2. TCC Errors

TCC Errors

TCC Errors usually occur during log in and return an error code.

302

Problem: Protocol HTTP and Port 80 is not a valid combination.

Solution: Select HTTPS and port 443.

401

Problem: the User Name and/or Password and/or ZoneName is invalid, and/or the User Role is different than System Integration

Solution : Validate that you can manually log in the Taleo Administrator WebTop with this User, verify the User Role, make corrections to your TCC environment file if required, and log in to TCC again

402

Problem: the Taleo zone in currently in maintenance, e.g. Taleo is performing an update or migration (ex: SP, EP, version)

Solution: You have to wait until the Taleo update or migration is completed

403

Problem: Forbidden Access, User does not have the right privileges to access this product, can also happen in desynchronisation.

Solution: Verify that user name, password, role, and communication protocols are valid for connection to Taleo zone.

404

Problem: You have selected a version of the data model in TCC (ex: 7.5) that is higher than your Taleo zone (ex: 7.0)

Solution: Close TCC, and log again using the data model version that corresponds to your Taleo zone

407

Problem: There is a Proxy authentication error

Solution : Verify your taleoconnectclient.ini file with the proxy information (see User Guide)

500

Problem: Internal server error, zone received document but failed to process it, usually because document is invalid

Solution: Run the TCC import/export again

The Taleo product could not be accessed

  • Problem: the ZoneName is invalid (ex: stagingzone750.taleo.net)

    Solution: Make corrections to your TCC connectivity information and log in to TCC again.

  • Problem: Protocol HTTP and Port 443 is not a valid combination.

    Solution: Select HTTPS and port 443.

The entity is already booked

  • The entity record to update is currently being edited by a User. After a certain delay this error message is returned since the record can’t be updated.

    For example:

    "Index","Identifier","Status","TransactionType","Result","Message" 
"1","atemplate001","error","jobtemplate.merge",,"The entity is already booked.;"

Out of Memory

  • Java heap size memory management parameter -Xmx<maximum heap size> has been added to the taleoconnectclient.bat and taleoconnectclient.sh scripts. If out of memory errors occur when launching TCC from the command line, increase the parameter value or add the parameter if it's missing.