Email Addresses Used for Correspondence Tasks
When an email message to a candidate is part of a correspondence task, Onboarding (Transitions) chooses the "best" email address for the assignee and sends the email to that address.
The user account type is Onboarding (Transitions) rather than Operator or Employee.
This SmartOrg account includes three email address fields of which only one, Email Address, is a requirement. This differs from the candidate account, which has only one Email Address field and it can be configured to be mandatory or not for each zone.
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Email address (displayed as "Correspondence Address" in Onboarding (Transitions) forms and message templates)
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Personal Email address
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Corporate Email address
| Name of User Field as Displayed in SmartOrg | Name of Candidate Field as Displayed in Recruiting Center | Name of New Hire Field as Displayed in Onboarding (Transitions) | |
|---|---|---|---|
| 1 | Email Address | Email Address | Correspondence Address |
| 2 | Personal Email Address | not applicable | Personal Email Address |
| 3 | Corporate Email Address | not applicable | Corporate Email Address |
Candidates make a job submission or are "captured" by a Recruiting Center user. A single email address can be provided for the candidate at that time. When Onboarding (Transitions)-type user account is created in SmartOrg for the candidate, the email address is copied to two SmartOrg fields:
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Email Address
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Personal Email Address
The Onboarding (Transitions) email fields can be updated by way of Onboarding (Transitions) forms assigned to the manager, the new hire or any user. Updates can be imported using Taleo Connect, for instance, in a batch as new information from an HRIS is received.
Regardless of whether additional email addresses and variables are placed on the "TO" line of an Onboarding (Transitions) message template, the corresponding message is always sent to the assignee of a task that includes the template. Onboarding (Transitions) chooses the "best" email address for the assignee and sends the email to that address.
If the assignee is a candidate, the system selects the first address it finds while searching in the following order:
The personal email address
The correspondence email address
The corporate email address
an Onboarding (Transitions)-only user can become an Employee-type user in SmartOrg) in various ways. For instance, when an Organization, Location, or Job Function is added to an Onboarding (Transitions)-type user account, the user is transformed automatically into an Employee-type user.)
If the assignee is an employee, the system selects the first address it finds while searching in the following order:
The corporate email address
The correspondence email address
The personal email address