Troubleshooting Source Tracking

There are several common issues and questions that come up concerning source tracking. We will go through troubleshooting the most common scenarios.

The candidate is applying on a job board but the source is not visible in Recruiting

Check if the job has been posted through eQuest, Broadbean or Multiposting, and whether a source is properly defined for this job board in Recruiting.
Check if the link available for this job on the job board contains a source code parameter. The URL should be of the type below:
```
https://customer.taleo.net/careersection/10043/jobdetail.ftl?job=1606754&lang=en&src=JB-10288
```
Check that the redirection URL for each Career Section linked to Sourcing is properly set. The redirection URL should have the following syntax:
```
https://customer.referrals.selectminds.com/taleo/jobdetails
```
OR
```
https://customer.referrals.selectminds.com/taleo/Site/jobdetails
```
Analyze the HTTP headers from the click on the job board up through the application form in Recruiting Career Section. You may find using tools like the plugin HTTP Headers in Google Chrome helpful in doing this. The URLs should sustain the parameter src=JB-xxx until the redirection to the Career Section.

The candidate is applying from Indeed, Glassdoor, LinkedIn or others, but the source is not visible in Recruiting

Note: As previously explained, if the job board is scraping Sourcing directly then the source will not be tracked.

Check if the link on the job board is pointing to Sourcing or is pointing to a Career Section in Recruiting. If the link is pointing to Sourcing then get in touch with the job board and see if they can use the sitemap instead. If the link is pointing to a Career Section and has an src parameter in the URL, then go through the checklist described above in The candidate is applying on a job board but the source is not visible in Recruiting.

Candidate has applied from a social network but the source is not visible in Recruiting

Note: Remember that we only track the source if the candidate clicked on a link created via a Social Network Campaign in Sourcing.

If the candidate clicks on a link shared by an employee or other candidate on a social network, this will not be tracked in Recruiting. In this case, you may get statistics in Sourcing Analytics or in Google Analytics if that was set up. If the link is posted through a Social Network Campaign, then go through the check list described above in The candidate is applying on a job board but the source is not visible in Recruiting.