Best Practices for Career Sections
While creating a career section, keep in mind that a poorly designed one increases the chances that potential candidates will abandon the job application process. Some sources of frustration that candidates might encounter are: application processes that are unduly long, password lock issues, reentering information, product stability and the inability to obtain help. Following some best practices will help you make the application process a pleasant one.
Reduce Application Process Complexity
Question the complexity of the application process. Candidates are less willing to provide information they don’t see as truly relevant to the process.
Does the organization actually use all the information candidates are required to provide during the selection process?
Could some information be included in a secondary application flow?
Is a single job application flow for executives and hourly employees desirable?
Would you want to complete the entire application process yourself? Would the CEO complete the job application process?
Why use the copy/paste resume box when there is an HTML preview in the application?
Inform Candidates of Password Lock Settings
If the password lock feature, which prevents candidates from signing in to a career section after a specific number of unsuccessful sign in attempts, is enabled be sure to modify the default error message such that the system displays clear instructions to candidates as to what to do. The message could include your organization’s Support email address or a link to a FAQ section. The message should never suggest contacting My Oracle Support.
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Create a FAQ
It is highly recommended to include a career section FAQ on the Web site for visitors or provide the email address of your organization's Support team. The FAQ link or email address could be placed in the Help section of the job list page or the Help link that is available on the career page.
Populate the Help Link
A Help link can be added to a career section. The link can point to the custom Help text or the customer's email address.
Give Candidates Extra Features on the Career Section Sign In Page
Enabling the settings that display the “Forgot your user name” and “Forgot your password” links is highly recommended. The Sign In features on the career section is where the links are enabled.
Create Candidate Friendly Page Layouts
Reduce the need to scroll within a page to view information. For example, forms should be configured to not extend beyond the established width of the career section. Eliminate the horizontal scroll bar that would otherwise be displayed at the bottom of the page by limiting the number of fields on a row and adjusting the width of fields and labels (through the CSS style).
It is important to test forms in a career section before deployment.
Name Application Flow Pages Appropriately for Display
If a page in an application flow has no title (often the case with multilingual customers), the progression bar box is blank. For this reason, provide page titles in all languages available in the career section.
If the page title is too long, the text extends beyond the box. The recommended maximum length is 25 characters.
Configure Theme for Proper Integration Within the Web Site
Each career section can be assigned a theme. A change to a theme causes a change in every career section that uses it.
A theme should be configured such that the career section pages conform to the organization's other pages. Adjust the colors and fonts so they are the same as those used in the branding.
Configure the progression bar within the theme so it does not extend beyond the established width of the career section (720px).
The width of the help panel is configured in the theme. The recommended width of the help panel is between 100 and 200px. Remove the Help panel entirely by setting its width to 0px.
The colors of the tabs and sub-tabs can be adjusted such that they conform to the Web standards. For example, white tabs are typically used to indicate a selected tab.
Further Integrate Career Section Into the Web Site Using Branding
Complete the look and feel of the career section by providing a branding file. The branding file should be tested and validated before being uploaded. Branding that includes JavaScript must be validated by Taleo.
Follow these Career Section Customization Guidelines
Career Sections are highly customizable; display, font, text, colors, etc. can be changed to reflect the needs of your organization. As a system administrator, you can change several aspects of the Career Section to have it reflect the specific needs of your organization. To successfully achieve customization, consider the general overview of the Career Section. Keep in mind that the Career Section is divided into features. To modify an element, you must know to which feature of the Career Section this element belongs. For example, style formatting is done via the theme feature, i.e. changes to colors, fonts, size etc. To hide or display a specific element, understand to which area it belongs. For example, use an application flow feature to hide the application progress bar because the progress bar is displayed in the application flow. Or, use the Career Portal Pages feature to hide the Personalized Job List tab under the Career Sections section because they belong to the career portal pages. Change one element at a time, then see the results by previewing the Career Section.