Configuring the Secure Message Delivery Feature
The configuration of the secure message delivery feature consists of enabling a setting and configuring message templates.
System administrators may choose to disable the "Email me a copy" link displayed on the Summary page of individual Career Sections. This can be done at any time while the Career Section is not active. If this option is not disabled before the Message Center is enabled, then the full email version of the candidate submission may be delivered via email, it is not sent to the Message Center.
| Career Section Property | Default Value | Location |
|---|---|---|
| Display the "Email me a copy" link in the Summary page | No | Configuration > [Career Section] Administration > Career Sections > Properties |
The Secure Message Delivery Enabled setting allows customers to choose if they want to send messages to Career Section users via email or via the secure Message Center.
When set to Yes, the Message Center is enabled and messages to Career Section users are delivered via the Message Center. Career Section users receive a notification of delivery and need to access the Message Center to view the content of their messages.
When set to No, there are no changes in the way the system sends messages. Career Section users will receive messages by email.
| Setting | Description | Default Value | Location |
|---|---|---|---|
| Secure Message Delivery Enabled | Indicates whether the secure message delivery feature is activated in the system. | No | Configuration > [Recruiting] Settings |
Three message templates are available. They are used to inform Career Section users that they have received a message and that they can view it by clicking a deeplink giving access to the Message Center. A unique message exists by recipient audience. These message templates are active by default. They can be configured just like any other message templates. System administrators can customize the message body and include tokens. Note that the following tokens containing the OR logic will resolve as follows:
{Candidate.EmailOrOperatorEmail}: message sent to the candidate's Message Center, never to the operator.
{Agent.EmailOrBlank}: looks for an agent email. However, if blank it means that there is no agent. In this case, there is no Message Center to send it to and the email address will resolve to be blank.
| Message Template | Location |
|---|---|
| Message Center Delivery Notification, Agent | Configuration > [Recruiting] Message Templates |
| Message Center Delivery Notification, Candidate | Configuration > [Recruiting] Message Templates |
| Message Center Delivery Notification, Referrer | Configuration > [Recruiting] Message Templates |
The following messages are delivered directly to the candidate via email regardless of the Message Center being enabled or not:
Forgot User Name
Forgot Password
Candidate Account Locked
Job Specific Referral - New Candidate
Job-Specific Capture Resume Acknowledgment - New Candidate
Unsolicited Capture Resume Acknowledgment
Unsolicited Referral - New Candidate
Resume Parsing Service Unavailable - Candidate
Unsolicited Email Application Acknowledgment - Candidate
Standard notification for a self-registration
All messages sent to Recruiting Center user accounts