External Service Tasks Can Be Retried Ten Times in the Onboarding (Transitions) Center

Users can retry external service tasks up to ten times when the task's status is Error.

External service request tasks are unable to be completed occasionally due to events outside of the control of Onboarding (Transitions). An incomplete task obtains Error status and the status of the step is Canceled. While a task is in Error status, a Retry button is displayed on the Task page for that task. The user can attempt to resolve the issue by "retrying" the task up to ten times. After the tenth attempt, the Retry button is no longer displayed on the Task page. A History entry is created for each "retry" attempt.

Correspondence tasks with Error status can also be retried up to ten times.