Reschedule Locking Feature

Users can prevent candidates from rescheduling a confirmed appointment.

The Appointment Change (lock down) is only relative to the time of the actual appointment. If a user sets a lock down of 4 hours then candidates will be able to reschedule their appointment up until 4 hours before the start of their appointment, this is intended to prevent candidates from rescheduling their appointment right before it's about to occur. It is not relative to when their appointment is scheduled in the future. If the user activates this option for a calendar, the user will be requested to create a message that will be displayed to candidates trying to reschedule a confirmed appointment during the locked down period.

The Reschedule Locking feature can be set when the calendar is created or it can be edited later. The reschedule locking feature will be applied to all appointments, even for appointments booked and confirmed before the activation of the feature for a specific calendar.

If the candidate accesses the Scheduling Center during the appointment lock down period, the Reschedule message created by the user will be displayed and the candidate will not be allowed to reschedule.

A calendar permission or user type permissions grant users access to this feature.