Selecting Correspondence for an External Service

Before you start

This procedure applies to partners who have the Correspondence section in the Service page.

The message template to be selected must be enabled to be used within a process.

The Manage services that are provided by partners permission is required.

Configuration > [Onboarding (Transitions)] Administration > Services

Here's what to do

1. Click the name of an external service.
2. Click Edit next to Correspondence.
3. Click Select.
4. Select the message template.
5. Click Select.
6. Click Save.

Results:

The message template added to the Correspondence section will be sent by the system. If this newly-added message template is not enabled, the generic default message template named General Validation Message will be sent to the candidate/new hire. If the General Validation Message is disabled, it will still be sent to the candidate/new hire.