The Alert Types feature is only available to administrators.
When performing a business process, users might encounter roadblocks such as a hardware failure, software issues, system failure, and so on. They can create an alert identifying the problem, and attach it to the task.
For example, a user is running a business process and can’t log on to the system. The user creates the alert indicating "Software Issue" as the type and assigns it to the Service Administrator. The Administrator resolves the login issue, then closes the alert or submits it for approval.
You can maintain a list of alert types to categorize and easily search for alerts.
See these topics: