IPP Printing Frequently Asked Questions
Is there an alternative means of printing reports, documents, etc.?
Yes. Reports can be viewed and printed on a local printing using a web browser.
What is the standard Protocol for printing directly from the Oracle Logistics Cloud?
IPP over HTTPS.
Does direct printing from the Oracle Logistics Cloud require an SSL certificate from a Certification Authority?
Yes, the print server must present a valid SSL certificate signed by a trusted certificate authority such as GoDaddy.
Can a self-signed SSL certificate be used, rather than a certificate from a Certification Authority?
No. Self-signed certificates are not supported.
Can the print server be the printer itself, or, must a print server be, for example, a CUPS (Common UNIX Printing System) server?
The IPP print server can be the printer itself. Newer printers already have built in IPP over HTTPS support. Consult the printer’s user guide for specific setup requirements and availability.
If the printer does not natively support IPP over HTTPS, then a CUPS server (or print server that supports IPP over HTTPS) can be used. For CUPS (or similar) based setup, Oracle Analytics Publisher will connect to the print server, and then the print server would connect to the printer. All required setups will need to be completed and tested by Cloud customers.
Is it mandatory to use SSL and client authentication?
Yes. For cloud customers, those are enforced by default and should not be modified by the customer.
How to test that my printer is working?
You can run any report and redirect the print output to the newly setup printer. If the job completes successfully and the printer receives the print request then the setup is good.
Can we use client side certificate instead of username/password for cloud printer authentication?
No. Supported authentication methods are basic or digest both of which use username/password.
Are there any troubleshooting tips in case the print request doesn’t go through?
Review and make sure the prerequisite steps are followed.
Verify the print server logs to check if it received the print request. Refer the IPP print server, CUPS or Windows IPP software vendor documentation for more details on where to find the logs.
In case you are still unable to receive the print requests on the print server from Oracle cloud, please log an SR to engage Oracle Support in debugging any setup issues on Oracle cloud. When logging the SR, please provide the following details:
- Screen shot of print server setup in Oracle Analytics Publisher
- Complete printer URL