Oracle Managed Access (Break Glass)

Occasionally, Oracle-authorized personnel need to access resources to troubleshoot or help resolve an issue with your applications environment. Break Glass provides you with the ability to temporarily grant access to Oracle Support using a securely administered workflow.

The Break Glass access control and approval workflow is enabled only for specific Oracle Applications bundles, or if you have specifically purchased the subscription. When you subscribe to Oracle Break Glass service, you get access to Oracle Managed Access, where you enable and manage requests for temporary access to your organization's cloud resources from authorized support operators.

Key features of Break Glass with Oracle Managed Access include:

• Provides the operator temporary user credentials for a specific duration.
• Specifies the access level for the representative.
• Creates logs of all actions, providing an audit trail.

This feature allows customers to approve Oracle Administrator access to their cloud environment for analyzing and resolving environment issues.

Prerequisite:

• A subscription that includes Break Glass has been added to the environment family.

You can verify that your subscription includes the Break Glass Entitlement on the Overview page for Oracle Transportation and Global Trade Management.

Note: The Break Glass feature is automatically enabled for environments provisioned in the Government regions.

When you provision an environment that has a break glass subscription included in the subscription, the lockbox is automatically created for the environment in Oracle Managed Access with the following default settings:

• Password expiration time: 96 hours
• Auto-approval: Enabled

Follow the Break Glass Support for Environments to setup the lockbox and approvals for your environments.