Managing Mail Quota

In order to prevent abhorrent behavior of one Cloud customer affecting the quality of service of other customers, it is necessary to limit the volume of email that can be sent by any Cloud instance. You can view the quota and current usage metrics in the Oracle Global Trade and Transportation Management user interface.

Configuration and Administration > Technical Support > Performance Collection

Select Mail Quota and click Collect.

The columns in the report with a "D" show the Daily volumes for the last 28 days.

It is important to understand that there are different types of quotas. There is an Overall Quota, an Attachment Quota, and a Per Recipient Quota.

• Overall Quota: Default Limit varies by Pod Size and is based on a rolling 24 hour period.
• • SMALL=35,000
  • MEDIUM=50,000
  • LARGE=100,000
• Attachment Quota: Default limit is 5,000 Emails with an Attachment in a rolling 24 hour period.
  Note: With 23B, the Emails with Attachments specific quota is removed.
• Per Recipient Quota: Default limit is 1,000 emails per hour to the same recipient.

Note: These are the default limits. With justification it is possible to request an increase in these limits by opening a Service Request with Oracle Support.

The email volume can be monitored with a Performance Collection and with Historical Metrics. It is also possible for you to configure quota warning thresholds. To use this feature, it's first necessary to create Quota Groups. Please see the “Performance Collection”, “Historical Metrics", and “Mail Quota Thresholds” topic in online help for more details on these features.