Using a Common Approved Sender Email Address

Using a Custom Domain is strongly encouraged for high deliverability, however a data center specific common from address can be used in the interim. Although SPF and DKIM are configured for the domain of this common address, Oracle can't guarantee the reliability of email deliverability when using this address. Email reputation of that From Address is shared across all customers using that address. It is also important to understand that Blocked Recipients are common to all customers using the common address. It is also not possible to receive replies to emails sent with these addresses since it isn't a legitimate email address with a corresponding inbox. Oracle strongly recommends that this approach only be used as a temporary solution until a Custom Email Domain is configured.

To use this Common Approved Sender, select the Approved Sender from the list below depending on the region where your service is deployed. Refer to the Configuring the Email From Address section of this document on how to use this address.

Approved Sender Email Addresses by Region

OCI Region	Provided Common Approved Sender Email Address
ap-melbourne-1 Australia Southeast	[e-mail]
ap-sydney-1 Australia East	[e-mail]
ca-montreal-1 Canada Southeast (Montreal)	[e-mail]
ca-toronto-1 Canada Southeast (Toronto)	[e-mail]
eu-amsterdam-1 Netherlands Northwest	[e-mail]
eu-frankfurt-1 Germany Central	[e-mail]
me-abudhabi-1 UAE Central	[e-mail]
me-dubai-1 UAE East	[e-mail]
me-jeddah-1 Middle East	[e-mail]
sa-saopaulo-1 Brazil East	[e-mail]
sa-vinhedo-1 Brazil Southeast	[e-mail]
uk-cardiff-1 UK West	[e-mail]
uk-london-1 UK South	[e-mail]
us-ashburn-1 US East	[e-mail]
us-phoenix-1 US West	[e-mail]

Note:

Common Approved Sender Email Addresses aren't supported in the UK and US Government regions.

In order for the Common Approved Sender to work, you must set the Email From address exactly as specified above. Email will not work if you try to use an email alias, i.e. [e-mail]="[e-mail]".

Note:

If you choose to use the Common Approved Sender Email Address, you will not see the Approved Sender in the user interface and you should not attempt to register it because it is already registered.

It is now possible to register a custom Approved Sender using the region specific Oracle Transportation and Global Trade Management email domains listed above. For example, it is now possible to register an Approved Sender with the address “noreply-mycompany@ mail.otmgtm.us-phoenix-1.ocs.oraclecloud.com”. Using this approach alleviates the need to configure a custom Email Domain with SPF and DKIM. The custom Approved Sender must be registered via the following menu option: Business Process Automation > Power Data > Mail Management > Mail Senders.