Fleet Management Tips and Troubleshooting

This topic lists some questions and how to solve them.

Question: If I process a tracking event with the Driver tab containing 2 rows in the "Hours of Service Rule STATE" section containing "Time Utilized" for the 11 hour rule and 14 hour rule, which agent action do I need to execute to apply those Hours of Service to the driver and redrive the driver and shipment?

Answer: Recalculate Shipment Stop Times.

Question: If I process a tracking event with the Driver tab containing data in the "Hours of Service Rule SUMMARY" section containing "Time Driven" and "Time Worked", which agent action do I need to execute to apply those Hours of Service to the driver and redrive the driver and shipment?

Answer: Update HOS Rule State.