Troubleshooting/Maintenance Best Practices

• Periodically monitor exception log and promptly resolve issues.
• When investigating performance issues, use the "Performance Collection" screen which captures multiple diagnostics at once. This also allows for easily saving these results to share with Oracle Support.
• Use the "Performance Collection" screen, especially OPEN PROCESSES, to periodically review how custom agents and workflow interact with each other.
• Configure metric thresholds for items you want to monitor and be alerted to. This can also capture diagnostic data when an issue occurs automatically when the threshold is triggered.
• When there's any change to system behavior or performance, review the “Configuration Audit” screen to see a list of changes made to parameters and properties, agents, saved queries, users, and other configuration data. You can view a side-by-side before and after description of the change and even revert it, if desired.