WFM Terminology

The following acronyms represent the logical and physical entities in WFM

• FAC – Represents the FACILITY which is a physical entity. This could be a Distribution Center, Warehouse or a Store. Users have to clock into a facility before starting their activities in the facility. Towards the end of their work day, users have to clock out of the facility.
• CC – Represents a COST CENTER which is a logical entity. Depending on the business, a cost center could represent a department within a facility to which costs can be allocated. The entire facility could fall under a single cost center OR a facility could comprise of multiple cost centers.
• WG – Represents a WORK GROUP which is a logical entity. A cost center comprises of one or more work groups.
• WA – Represents a WORK AREA which could be considered as a physical area in the facility. Users have to clock into a work area before starting their activities. After completing their activities, users need to clock out of that work area . A work group comprises of one or more work areas.
• WAA – Represents WORK AREA ACTIVITY. These are activites that users perform within a work area. The activities performed could be System Activities, VAS Activities or Manual Activities. Multiple activities could be performed in a work area.
• CI – Represents user Clock In and Out. Clock-In is used to clock into the facility, work area, break, VAS Activities and Manual Activities.
• CO – Represents user Clock Out. Clock-Out is used to clock out of the facility, work area, break, VAS Activities and Manual Activities.