Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Help Center, Self-Publishing Version May 2018 (Updated)

Product Description:

This VPAT only covers interface pages and the book framework (global header, footer, and navigation features) generated by the self-publishing system.

Oracle Help Center, Self-Publishing Version is software that provides the portal entry and interface pages (including category pages with lists) for user assistance and documentation content. It is also the software that

  • reconfigures certain HTML content pages
  • provides the overall framework for Oracle Help Center
  • provided basic and advanced search functions
  • provides the Help Drawer

Date:

20-Jun-2018

Archive Note:

This VPAT applies to only version May 2018. It does not apply to any versions of Oracle Help Center, Self-Publishing Version after this.

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

  • Oracle Help Center, Library Version
  • Product documentation in HTML format displayed within the book framework.
  • Product documentation in non-HTML formats, including PDF, mobi, and ePub.
  • Product documentation not displayed within the book framework, including Javadoc, REST API, Runbooks, OBEs, Tutorials, Self-Tours, and Video.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Partially Supports The product was tested for:
  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Controls have an associated name
  • Time-based media is not used
  • CAPTCHAs are not used
  • There are no client-side image maps
  • There are no complex images
  • There are no objects or applets
  • There are no non-text characters

The following defects were found:

  • Bug 28066573 - Some image elements have no ALT text specified
  • Bug 28066621 - Some form elements have Missing or Empty Label on Oracle Help Center search results page
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not Applicable The product was tested for:
  • No Pre-recorded audio-only or video-only content is being used
1.2.2 Captions (Prerecorded) (Level A)Not Applicable The product was tested for:
  • No pre-recorded video content is being used
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not Applicable The product was tested for:
  • No pre-recorded video is being used
1.2.4 Captions (Live) (Level AA)Not Applicable The product was tested for:
  • No live audio content in video is being used
1.2.5 Audio Description (Prerecorded) (Level AA)Not Applicable The product was tested for:
  • No pre-recorded video is being used
1.3.1 Info and Relationships (Level A)Partially Supports The product was tested for:
  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Style sheets are used only to change the layout and presentation on the screen
  • Data tables are not used
  • Layout tables are not used
  • Groups of components are not used

The following defects were found:

  • Bug 26560104 - Help Drawer HTML heading tags have structure violation
  • Bug 28079424 - Label association issue on the Refine Search dialog
1.3.2 Meaningful Sequence(Level A)Supports The product was tested for:
  • The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports The product was tested for:
  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.3.5 Identify Input Purpose (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.1 Use of Color(Level A)Supports The product was tested for:
  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
  • Information conveyed by color has a contrast ratio of at least 3:1
1.4.2 Audio Control(Level A)Not Applicable The product was tested for:
  • No automatically playing audio is used
1.4.3 Contrast (Minimum) (Level AA)Partially Supports The product was tested for:
  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1

The following defects were found:

  • Bug 28066665 - Some Search Results page items have insufficient contrast
1.4.4 Resize text(Level AA)Partially Supports The product was tested for:
  • Text can be resized up to 200% without loss of content or functionality

The following defects were found:

  • Bug 28066698 -  Loss of focus in the book framework
1.4.5 Images of Text(Level AA)Supports The product was tested for:
  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.11 Non-text Contrast (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.12 Text Spacing (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.13 Content on Hover or Focus (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
2.1.1 Keyboard(Level A)Partially Supports The product was tested for:
  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation
  • The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)
The following defects were found:
  • Doc 25168767 - 'Welcome' and 'Choose your language' menus are not keyboard accessible
  • Bug 28066741 -  Keyboard interaction issues for some book framework items
  • Bug 28079543 - Can't open the Help Drawer with the keyboard
2.1.2 No Keyboard Trap (Level A)Supports The product was tested for:
  • Movement of focus through controls only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.2.1 Timing Adjustable(Level A)Not Applicable The product was tested for:
  • Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)Not Applicable The product was tested for:
  • There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)Supports The product was tested for:
  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Partially Supports The product was tested for:
  • A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
  • WAI-ARIA Landmark elements are used outside of repetitive navigation links

The following defects were found:

  • Bug 28066776 - The search results page missing Skip to Main link
2.4.2 Page Titled(Level A)Supports The product was tested for:
  • Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)Partially Supports The product was tested for:
  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence

The following defects were found:

  • Bug 28066804 - Keyboard sequence issues on the Search Results pages
2.4.4 Link Purpose (In Context)(Level A)Supports The product was tested for:
  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Supports The product was tested for:
  • Page contains controls that enable reaching all pages
  • Pages can be found using the provided "search" function
2.4.6 Headings and Labels(Level AA)Supports The product was tested for:
  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field
2.4.7 Focus Visible(Level AA)Partially Supports The product was tested for:
  • Visual indication of the location of the focus

The following defects were found:

  • Bug 28067067 - Missing focus indicator in the book framework
  • Bug 28067042 - Missing focus indicators on page footers
  • Bug 28067015 - Missing focus indicators on Search Results pages
  • Bug 28079701 - Missing focus indicator on homepage
2.5.1 Pointer Gestures (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.2 Pointer Cancellation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.3 Label in Name (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.4 Motion Actuation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
3.1.1 Language of Page(Level A)Supports The product was tested for:
  • Properly set lang attribute for pages
3.1.2 Language of Parts(Level AA)Supports The product was tested for:
  • Text passages are in the same language as the page
3.2.1 On Focus(Level A)Supports The product was tested for:
  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports The product was tested for:
  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)Supports The product was tested for:
  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)Partially Supports The product was tested for:
  • Images and controls are used and identified consistently throughout the product

The following defects were found:

  • Bug 28066938 - Inconsistent Submit button labels
3.3.1 Error Identification(Level A)Supports The product was tested for:
  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Supports The product was tested for:
  • Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)Supports The product was tested for:
  • Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports The product was tested for:
  • Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)Partially Supports The product was tested for:
  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
  • Pages validate to the HTML specification

The following defects were found:

  • Bug 28066960 - Duplicate IDs in the book framework
  • Bug 28066993 - Duplicate IDs on the Search Results page
     
4.1.2 Name, Role, Value (Level A)Partially Supports The product was tested for:
  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Custom controls have appropriate roles specified using the role attribute
  • Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes
  • Custom controls have a meaningful programmatically exposed name
  • Frames are not used

The following defects were found:

  • Bug 28066923 - Help Drawer button has incorrect attribute
  • Bug 28066864 - Incorrect role attribute for Cookie Preferences link
  • Bug 28066893 - Incorrect role attribute for PDF download button
  • Bug 28066822 - Help Drawer is missing state information
  • Bug 28066839 - Book framework sidebar is missing state information
4.1.3 Status Messages (Level AA)Not SupportedThis product has not yet been evaluated for this criteria

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

The Oracle Help Center framework uses standard web browsing techniques and does not contain accessibility or compatibility features.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.