Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Utilities Opower Behavioral Load Shaping Cloud Service 19.10 (Updated)

Product Description:

The Behavioral Load Shaping Cloud Service enables utilities to reduce peak demand by sending their customers email communications. These communications educate customers on how they are using electricity during peak hours and provide recommendations on how to shift or reduce their peak usage. 

Date:

11-Oct-2019

Archive Note:

This VPAT applies to only version 19.10. It does not apply to any versions of Oracle Utilities Opower Behavioral Load Shaping Cloud Service after this.

Contact Information:

accessible_ww@oracle.com

Notes:

Web based product documentation is excluded from this VPAT

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Partially Supports

The product was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
  • Non-text characters are not used or have meaningful alternative text
  • CAPTCHAs are not used

Exceptions:

  • The data and content presented in the Peak Usage Summary graph and the Hourly Breakdown graphs, which can both appear in the body of the email communication, do not have a text alternative.  - ALT-1181, ALT-1540
  • Non-text images and decorative images, such as utility logos or custom images inserted by the utility, are being as blank by screen readers. This images can both appear in the body of the email communication - ALT-1516, ALT-1583
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Partially Supports

The product was tested for:

  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate
  • Data tables specify SUMMARY or CAPTION
  • Layout tables use appropriate markup
  • Groups of components are marked up with their description
  • Style sheets are used only to change the layout and presentation on the screen
  Exceptions:
  • The Tips module has three energy saving tips each associated with an image. The images associated with the text of the tip  are being read as blank by screen readers. The images appear in the body of the email communication - ALT-1571, ALT-1584
1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.3.5 Identify Input Purpose (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.1 Use of Color(Level A)Supports

The product was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
  • Information conveyed by color has a contrast ratio of at least 3:1
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1
 
1.4.4 Resize text(Level AA)Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)Partially Supports

The product was tested for:

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential

Exception:

  • The utility image in the header is a link. When the screenreader scans it, it uses the word "logo", which is not expected, because this is also a link to the utility website not just an image - ALT-1449
1.4.10 Reflow (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.11 Non-text Contrast (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.12 Text Spacing (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.13 Content on Hover or Focus (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
2.1.1 Keyboard(Level A)Supports

The product was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.2.1 Timing Adjustable(Level A)Not Applicable

Time limits are not used.

2.2.2 Pause, Stop, Hide (Level A)Not Applicable

There is no moving, blinking, scrolling, or auto-updating content.

2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports

The product was tested for:

  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
  • WAI-ARIA Landmark elements are used outside of repetitive navigation links
2.4.2 Page Titled(Level A)Supports

The product was tested for:

  • Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)Partially Supports

The product was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence

Exceptions:

  • The voice over does not read the modules in the same sequence that a user would read the modules in an email, when the modules are grouped together. Specifically, the Tips module is read out of order. Furthermore, the Season Transition module is not included as part of the group and therefore not read by the voice over - ALT-1548
2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested for:

  • The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Not Applicable

The product does not have multiple pages.

2.4.6 Headings and Labels(Level AA)Partially Supports

The product was tested for:

  • Headers describe the topic or purpose of the content below them

Exceptions:

  • The JAWS screen reader skips everything enclosed in the aria-label without reading an alt-text for the Peak Hours and Week over Week Modules. Issue occurs when using JAWS in IE - ALT-1547
  • Instead of reading aria-label and skipping whatever is hidden by the tag, the NVDA screen reader reads every element with alt-text for the Peak Hours and Week over Week modules. Issue occurs when using NVDA in Firefox - ALT-1543
  • The screen reader reads the Season Transition (Pre and Post) and Big Appliances modules line by line or with breaks, instead of as a single sentence - ALT-1517
2.4.7 Focus Visible(Level AA)Supports

The product was tested for:

  • Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.2 Pointer Cancellation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.3 Label in Name (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.4 Motion Actuation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)Not Applicable

There are no passages of text in a different language shown to the user.

3.2.1 On Focus(Level A)Supports

The product was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Not Applicable

Product does not allow the user to change settings of the user interface.

3.2.3 Consistent Navigation(Level AA)Supports

The product was tested for:

  • There are no navigational mechanisms that are repeated
3.2.4 Consistent Identification(Level AA)Supports

The product was tested for:

  • Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)Not Applicable

The product does not allow for inputs from the user.

3.3.2 Labels or Instructions (Level A)Not Applicable

The product does not allow for inputs from the user.

3.3.3 Error Suggestion (Level AA)Not Applicable

The product does not allow for inputs from the user.

3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Not Applicable

The product does not allow for changes to data.

4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
4.1.2 Name, Role, Value (Level A)Supports

The product was tested for:

  • Custom controls have appropriate roles specified using the role attribute
  • Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes
4.1.3 Status Messages (Level AA)Not SupportedThis product has not yet been evaluated for this criteria

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesNot Applicable

There are no accessibility or compatibility features in the product

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.