Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle GoldenGate 21.1

Product Description:

Oracle GoldenGate is a comprehensive software package for enabling the replication of data in heterogeneous data environments. The product set enables high availability solutions, real-time data integration, transactional change data capture, data replication, transformations, and verification between operational and analytical enterprise systems.

This VPAT covers Oracle GoldenGate (for Oracle), Oracle GoldenGate for Mainframe, and Oracle GoldenGate for Non-Oracle Database.

Oracle GoldenGate (for Oracle) is installed with Oracle Universal Installer (OUI).

Oracle GoldenGate for Non-Oracle Database and Mainframe are not installed with Oracle Universal installer (OUI).

Oracle GoldenGate is controlled using one of two Command Line Interfaces (CLI: GGSCI & AdminClient) or through embedded HTML5 (WebUI) web pages.

Date:

05-Nov-2020

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following areas of the product:

Oracle Universal Installer (OUI): This is the technology used to install Oracle GoldenGate for Oracle and the Oracle GoldenGate Microservices architecture installations. The alternative is to use the silent install option for OUI which is command-line interface.
Oracle GoldenGate Configuration Assistant (OGGCA): This UI is built on the OUI framework and is used to configure Deployments within the Microservices architecture.
Oracle GoldenGate documentation available in the following formats are excluded: PDF Documentation

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The CLIs were tested for: Images are not used Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used The WebUIs were tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table) Titles for Objects and Applets are provided Controls have an associated name Text summary or alternative is provided for time-based media Client-side image maps specify the ALT attribute on each AREA element Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used The documentation was tested for: Images that convey information have meaningful alternative text using ALT Information shown in complex images such as charts is also available in an alternative textual form CAPTCHAs are not used The following defect was identified: Bug 32079200 - Missing image-alt text on Distribution Service page for Up status Check Mark
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Partially Supports	The CLIs were tested for: Headings follow standard text patterns for rendering headings Lists follow standard text patterns for rendering lists Paragraphs follow standard text patterns for rendering paragraphs Tables follow standard text patterns for rendering tables The WebUIs were tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Style sheets are used only to change the layout and presentation on the screen The documentation was tested for: Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate The following defects were identified: Bug 32079180 - Distribution Server missing row headers on Debugging Information table Bug 32012694 - Duplicate Table Headers in Administration Server Page Bug 31993585 - All tables in Adminstration Server have hidden Column with checkboxes Bug 31994575 - Administration Server - Process Information - Managed Options has incorrect label Bug 31984450 - Service Manager - Users table missing row headers
1.3.2 Meaningful Sequence(Level A)	Partially Supports	The CLIs were tested for: The correct reading sequence is discernible when output is rendered to a file The WebUIs were tested for: The sequence of elements in the DOM matches a logical reading sequence The documentation was tested for: The sequence of elements in the DOM matches a logical reading sequence The following defect was found: Bug 31775716 - Administration Server - Add Extract Page does not follow meaningful sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The CLIs were tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound The WebUIs were tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided which refer to graphics included a reference to the text alternative of the graphic The documentation was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Supports	The CLIs were tested for: Text display orientation in a command line user interface is based on the ability of the terminal application used. The WebUIs were tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text. A fixed display orientation is required for essential functionality. The documentation was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)	Not Applicable	The CLIs were tested for: Markup languages aren't used to generate the user interface. The WebUIs and documentation were tested for: There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Supports	The CLIs were tested for: Information conveyed by color is available in text The WebUIs were tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight The documentation was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Supports	The CLIs were tested for: Text has a contrast ratio of at least 4.5:1 The WebUIs were tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 The documentation was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Supports	The CLIs were tested for: Text can be resized up to 200% without loss of content or functionality when rendered in a GUI-based terminal application that supports text rendering sizes up to 200% larger than normal The WebUIs were tested for: Text can be resized up to 200% without loss of content or functionality The documentation was tested for: Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)	Supports	The CLIs were tested for: Images of text are not used The WebUIs were tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential The documentation was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)	Partially Supports	The CLIs were tested for: Text information can reflow with only one direction of scrolling when rendered in a GUI-based terminal application that supports text rendering sizes up to 400% larger than normal. The WebUIs were tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. The documentation was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. The following defect was identified: Bug 31775968 - Administration Server Overview Page Reflow issues at 400% zoom
1.4.11 Non-text Contrast (Level AA)	Supports	The CLIs were tested for: Graphics are not used Non-text characters are not used The WebUIs were tested for: Non-text items have a contrast ratio of at least 3:1 The documentation was tested for: Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)	Supports	The CLIs were tested for: Text is not rendered using markup languages. The WebUIs were tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to 1.5 times the font size Spacing following paragraphs to 2 times the font size Letter spacing (tracking) to at 0.12 times the font size Word spacing to 0.16 times the font size The documentation was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to 1.5 times the font size Spacing following paragraphs to 2 times the font size Letter spacing (tracking) to at 0.12 times the font size Word spacing to 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)	Supports	The CLIs were tested for: There is no content that appears on hover or focus. The WebUIs were tested for: Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid. The documentation was tested for: Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
2.1.1 Keyboard(Level A)	Supports	The CLIs are explicitly designed to be used entirely through a keyboard interface. The CLIs were tested for: ability to perform functions from the keyboard only The WebUIs were tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms) The documentation was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
2.1.2 No Keyboard Trap (Level A)	Supports	The CLIs, WebUIs, and documentation were tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Supports	The CLIs were tested for: There are no single character keyboard shortcuts. The WebUIs were tested for: Single character keyboard shortcuts are only active when that component has focus. The documentation was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Supports	The CLIs, WebUIs, and documentation were tested for: Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Supports	The CLIs and WebUIs were tested for: Moving, blinking, or scrolling content that isn't a pure decoration is part of an essential activity The documentation was tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The CLIs, WebUIs, and documentation were tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Supports	The CLIs were tested for: Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is automatically met. The WebUIs were tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page Structure and hierarchy is marked up with Header elements outside of repetitive navigation links WAI-ARIA Landmark elements are used outside of repetitive navigation links The documentation was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
2.4.2 Page Titled(Level A)	Supports	The CLIs were tested for: The name of the software application is meaningful. The WebUIs were tested for: Pages have a meaningful title specified in the TITLE element The documentation was tested for: Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)	Partially Supports	The CLIs, WebUIs, and documentation were tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence The following defect was identified: Bug 31775716 - Administration Server - Add Extract Page does not follow meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)	Supports	The CLIs were tested for: Links are not used in the product The WebUIs were tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose The documentation was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Supports	The CLIs were tested for: Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is automatically met. The WebUIs were tested for: Pages are fully inter-linked to each other Page contains controls that enable reaching all pages The documentation was tested for: Pages are contained in a "site map" Pages can be found using the provided "search" function Pages are in a site table of contents
2.4.6 Headings and Labels(Level AA)	Supports	The CLIs were tested for: Labels are not used The WebUIs were tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The documentation was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field
2.4.7 Focus Visible(Level AA)	Partially Supports	The CLIs, WebUIs, and documentation were tested for: Visual indication of the location of the focus The following defect was found: Bug 30997768 - In the WebUI pages, after opening the View settings dialog, tab focus shifts to other elements in the WebUI.
2.5.1 Pointer Gestures (Level A)	Supports	The CLIs were tested for: There are no multipoint or path-based gesture actions. The WebUIs were tested for: Multipoint or path-based gesture actions can be completed using a different input modality. The multipoint or path-based gesture actions are essential. The documentation was tested for: There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)	Supports	The CLIs were tested for: There are no single pointer operations The WebUIs were tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion The documentation was tested for: There are no single pointer operations
2.5.3 Label in Name (Level A)	Supports	The CLIs were tested for: User interface components are not used The WebUIs were tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. The documentation was tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)	Not Applicable	The CLIs, WebUIs, and documentation were tested for: There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)	Partially Supports	The CLIs were tested for: This application only runs in English, therefore it is expected that the user is also running their assistive technology in English The WebUIs were tested for: Properly set lang attribute for each page The documentation was tested for: Properly set lang attribute for each page The following defect was identified: Bug 31768560 - Missing lang attribute in Administration Configuration page
3.1.2 Language of Parts(Level AA)	Supports	The CLIs were tested for: This application only runs in English, therefore it is expected that the user is also running their assistive technology in English The WebUIs were tested for: Proper use of lang attribute for text passages that are in a different language than that of the page The documentation was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)	Supports	The CLIs, WebUIs, and documentation were tested for: When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window
3.2.2 On Input(Level A)	Supports	The CLIs were tested for: User interface components are not used The WebUIs were tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window. The documentation was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)	Supports	The CLIs were tested for: Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is automatically met. The WebUIs were tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time The documentation was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)	Supports	The CLIs were tested for: Images and controls are not used The WebUIs were tested for: Images and controls are used and identified consistently throughout the product The documentation was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Partially Supports	The CLIs, WebUIs, and documentation were tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred The following defects were found: Bug 31835384 - Administration Configuration Transaction Information Tool tip and Validation message are inconsistent Bug 31659420 - Checkpoint table error message does not inform the user about problems
3.3.2 Labels or Instructions (Level A)	Supports	The CLIs were tested for: Labels are not used The WebUIs were tested for: Labels or instructions are provided when the product requires user input The documentation was tested for: Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)	Supports	The CLIs and WebUIs were tested for: Where suggestions for fixing an input error are known, they are provided to the user The documentation was tested for: The documentation has no input fields, except for the search field.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	Data modification or deletion is not a part of the GoldenGate CLIs or documentation. The WebUIs were tested for: Data is checked for input errors with an opportunity for the user to correct them
4.1.1 Parsing(Level A)	Partially Supports	The Command Line Interfaces do not use markup language. The documentation was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs The WebUIs were tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs The following defect was identified: Bug 32013882 - Administration Server - Parsing error on Add Extract Page Bug 31982098 - Service Manager - Duplicate ID attributes on page for static elements
4.1.2 Name, Role, Value (Level A)	Partially Supports	The CLIs were tested for: User interface components are not used The WebUIs were tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Custom controls have appropriate roles specified using the role attribute Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes Custom controls have a meaningful programmatically exposed name Frames have a meaningful title specified in the title attribute The documentation was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. The following defects were identified: Bug 32019010 - Administration Server pages missing labels for List boxes Bug 31984426 - Service Manager - Deployment List Box missing Title attribute Bug 31865690 - Service Manager - Log Information Page Size selection listbox missing Title attribute
4.1.3 Status Messages (Level AA)	Supports	The CLIs were tested for: Markup languages aren't used to generate the user interface. The WebUIs were tested for: Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus. The documentation was tested for: There are no status messages.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	The CLIs were tested for: Does not disrupt platform accessibility features such as Sticky Keys, High Contrast and Large Fonts
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Supports	The CLIs were tested for: Responds to platform settings for color, contrast, font type, font size, and focus cursor Not applicable for the WebUIs and documentation, as they only use technologies that run in a browser.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Not Applicable	There are no specific Accessibility features that require documentation.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.