Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Communications Interactive Session Recorder 6.4

Product Description:

Oracle Communications Interactive Session Recorder (OCISR) is Oracle's platform for recording of voice, video and other session-based communications.

The ISR dramatically simplifies the capture and storage of real-time IP communications sessions throughout the enterprise. It's operations and management interfaces include a web UI known as "the Dashboard" and an extensive API set for ultimate extensibility and flexibility.

ISR offers an intuitive and secure browser-based user interface. The UI enables users to find, play and delete recordings, edit metadata, and create reports. The user can browse or search for recordings. A recording may be played using a browser's media player plug-in, or downloaded to the user's PC. Search parameters include phone number, date & time, agent ID, custom tags and attributes and much more.

ISR's RESTFul APIs makes it easy to integrate recording functions into business applications and contact center infrastructure. The APIs expose all the recording controls a developer needs to capture, store and manage recordings. Recording controls include the ability to start, stop and pause recordings for specific sessions. Sessions may be recorded while in progress and either discarded or saved, pending further instructions. The APIs can control the file name and encoding applied for each session. They can also manipulate the metadata associated with the session to add, change or remove content. The APIs can manage stored recordings by retrieving them for playback and marking them for deletion.

The ISR is highly scalable, cost effective, and features a modern architecture with open interfaces to reduce enterprise recording cost and complexity.

Date:

15-Mar-2020

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover replay of recorded and stored media. The primary purpose of the product is to capture, store, and manage recordings for access by 3rd party applications.

This VPAT does not cover the following documentation: PDF

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Oracle JavaScript Extension Toolkit (JET) 7.0.0 (Updated)

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Titles for Objects and Applets are provided Controls have an associated name Text summary or alternative is provided for time-based media Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used The documentation was tested for: Images that convey information have meaningful alternative text using ALT Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Supports	The product was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Style sheets are used only to change the layout and presentation on the screen The documentation was tested for: Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including table captions/summaries where appropriate Style sheets are used only to change the layout and presentation on the screen
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence The documentation was tested for: The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product and documentation was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.3.5 Identify Input Purpose (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.1 Use of Color(Level A)	Supports	The product and documentation were tested for: Information is not conveyed using color.
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 The documentation was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 All other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Supports	The product and documentation were tested for: Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are not used The documentation was tested for: Images of text are not used
1.4.10 Reflow (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.11 Non-text Contrast (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.12 Text Spacing (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.13 Content on Hover or Focus (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
2.1.1 Keyboard(Level A)	Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.2.1 Timing Adjustable(Level A)	Supports	The product was tested for: Time limits in the product can be turned off before they are encountered Time limits in the product can be adjusted to at least 10 times longer before encountered Time limits used are part of a real-time event, or an essential activity The documentation was tested for: Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product and documentation were tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product and documentation were tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Supports	The product was tested for: Structure and hierarchy is marked up with Header elements outside of repetitive navigation links The documentation was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
2.4.2 Page Titled(Level A)	Supports	The product was tested for: Pages have a meaningful title specified in the TITLE element The documentation was tested for: Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)	Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose The documentation was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers) is sufficient to describe their purpose.
2.4.5 Multiple Ways(Level AA)	Supports	The product was tested for: Pages are fully inter-linked to each other Page contains controls that enable reaching all pages The documentation was tested for: Pages can be found using the provided "search" function Pages are in a site table of contents Pages are fully inter-linked to each other
2.4.6 Headings and Labels(Level AA)	Supports	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The documentation was tested for: Headers describe the topic or purpose of the content below them
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus The documentation was tested for: Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.5.2 Pointer Cancellation (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.5.3 Label in Name (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.5.4 Motion Actuation (Level A)	Not Supported	This product has not yet been evaluated for this criteria
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page The documentation was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Not Applicable	The product was tested for: Content is only provided in a single language (English) The documentation was tested for: Content is only provided in a single language (English)
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window The documentation was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Partially Supports	The product was tested for: In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components In the WEB documentation when using the search, a new window is created without warning and takes focus after the user invokes the submit button. This is tracked with bug id : 30015456.
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time The documentation was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product The documentation was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Partially Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred ISR is not able to identify the error field, however, it is displaying a valid error message. At this time we cannot identify the fields in the front end when ever we get an error message. Bug id 29913181 has been raised to track this issue. The documentation was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input The documentation does not have any provisions for user input.
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user Not Applicable for the documentation since it does not have any provisions for user input.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Submissions can be reversed by the user Data is checked for input errors with an opportunity for the user to correct them Data can be reviewed, corrected, and confirmed by the user before they are finalized Not Applicable for the documentation since it does not allow for changes to data.
4.1.1 Parsing(Level A)	Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Pages validate to the HTML specification The documentation was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Pages validate to the HTML specification
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Custom controls have a meaningful programmatically exposed name The documentation was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
4.1.3 Status Messages (Level AA)	Not Supported	This product has not yet been evaluated for this criteria

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Not Supported	Documentation has not documented accessibility features. The following defect has been raised to track this issue: Bug id : 28578685
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.