Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle JDeveloper 12.2.1.5.0

Product Description:

This ACR covers the user environment of Oracle JDeveloper 12.2.1.5.0; the Installer and Upgrade Assistant are also covered. The Oracle Application Development Framework (ADF) 12.2.1.5.0 output is not covered here, it is covered separately in the ADF 12.2.1.5.0 VPAT listed in the Dependencies Section.

Date:

11-Jan-2021

Archive Note:

This VPAT applies to only version 12.2.1.5.0. It does not apply to any versions of Oracle JDeveloper after this. This VPAT has been superseded by Oracle JDeveloper 12.2.1.6.0.

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not cover the following product areas:

  • Product Tutorials

Steps to enable Java Access Bridge,

  1. Open the Control Panel in Microsoft Windows and click Appearance and Personalization.
  2. Click Ease of Access Center, and then click the Make the computer easier to see link.
  3. Ensure that the following check boxes are selected:
    • JAWS 2018
    • Enable Java Access Bridge

Please see About JDeveloper Accessibility for information on the accessibility features of Oracle JDeveloper.

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Partially Supports

The product was tested for:

  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table), or the containers of the complex images are filled with simple image children whose information is exposed via AccessibleName and/or AccessibleDescription
  • Data tables include a summary or caption, programmatically connected with the table as the AccessibleTable's AccessibleSummary
  • Controls have an AccessibleName, or a label control with an AccessibleName has been programmatically associated with it
  • Text summary or alternative is provided for time-based media
  • Non-text characters are not used or have meaningful alternative text

Exceptions:

  1. Bug 19970115: While debugging a test program, opening the Threads window and using the arrow keys to navigate through the table does not read out selected item. The key pressed is read out instead.
  2. Bug 23041623: Screen reader does not read text "This version of JDeveloper requires that all projects with JavaServer Faces and JSTL be migrated..." in 'Java Web Projects' page but just reads "Migrate Application, Step 2 of 3".
  3. Bug 22392977: Screen reader does not read out items when using Ctrl+Tab to move between views in JDeveloper. In addition, the keyboard actions (up/down) closes this dialog when the screen reader is running.
  4. Bug 22392945: Screen reader does not read any of the items in the combo box when 'Break only for Threads named' is selected while editing the condition breakpoints.

The documentation was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
  • Controls have an associated name
  • Information not conveyed using time-based media
  • Non-text characters are not used or have meaningful alternative text
  • CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Supports

The product was tested for:

  • User interface component labels are associated with the fields they are labeling via the LabelFor and LabeledBy relations
  • Headings are marked as such with a Group relation from the header to the items beneath the header
  • Groups of components are marked as such, with a Group relation from the header of the group to the members of the group
  • Style sheets are used only to change the layout and presentation on the screen
  • Lists are contained within a List component
  • Tables are contained within a Table component, implement the AccessibleTable interface, provide an AccessibleSummary, and contain include row and column headers where appropriate

The documentation was tested for:

  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate
  • Data tables specify SUMMARY or CAPTION
  • Layout tables use appropriate markup
  • Groups of components are marked up with their description
  • Style sheets are used only to change the layout and presentation on the screen
1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:

  • The accessibility hierarchy is logical

The documentation was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
  • Instructions provided which refer to graphics included a reference to the text alternative of the graphic

The documentation was tested for:

  • Instructions provided which refer to graphics included a reference to the text alternative of the graphic
1.3.4 Orientation (Level AA)Supports

The product was tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.

The documentation was tested for:

  • Text displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)Not Applicable

The product was tested for:

  • There are no text fields that collect information about the user.

The documentation was tested for:

  • There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)Supports

The product was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight.
  • Information conveyed by color has a contrast ratio of at least 3:1.

The documentation was tested for:

  • Information is not conveyed using color
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Partially Supports

The product was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1

Exceptions:

  1. Bug 23040591: Configuration dialogs (Create Remote Region, Create Catalog) launched from Application Resources and Resource Catalog views have user interface elements that are cutoff or unreadable in the High Contrast Black theme on Windows Look & Feel.
  2. Bug 23038985: The mnemonics key underlines in the context menu for an online database connection are not visible in High Contrast Black theme with Windows Look & Feel.
  3. Bug 23038970: Section headers are not properly visible in the editor UI for database files in High Contrast themes with Windows Look & Feel.
  4. Bug 21932303: The text in the Application Overview page becomes unreadable in High Contrast themes with Windows Look & Feel.
  5. Bug 21932429: Table header is cut off and not readable in High Contrast themes with Windows Look & Feel, when extension editor is opened and Hook Handlers is selected.
  6. Bug 21932335: When a file is opened in the editor, the file name on the selected tab becomes black and unreadable in High Contrast themes with Windows Look & Feel.

The documentation was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality using the application's built-in resize/zoom functionality

The documentation was tested for:

  • Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)Supports

The product was tested for:

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential

The documentation was tested for:

  • Images of text are not used
1.4.10 Reflow (Level AA)Supports

The product was tested for:

  • Vertical and Horizontal scrolling with 400% zoom using platform's built-in magnifier. With this, there is no loss of information or content overlapping

The documentation was tested for:

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.
1.4.11 Non-text Contrast (Level AA)Supports

The product was tested for:

  • Non-text items have a contrast ratio of at least 3:1.

The documentation was tested for:

  • Non-text items have a contrast ratio of at least 3:1.
1.4.12 Text Spacing (Level AA)Supports

The product was tested for:

  • The product does not have content implemented using markup languages that support editing the text style properties in this criteria.

The documentation was tested for:

  • Line height (line spacing) to at least 1.5 times the font size
  • Spacing following paragraphs to at least 2 times the font size
  • Letter spacing (tracking) to at least 0.12 times the font size
  • Word spacing to at least 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)Supports

The product was tested for:

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid

The documentation was tested for:

  • There is no content that appears on hover or focus
2.1.1 Keyboard(Level A)Partially Supports

The product was tested for:

  • Ability to perform functions from the keyboard only
  • Logical movement of focus through the controls
  • Proper operation of unique keystrokes, including those listed in the product documentation

Usability information: There are a few non-standard workarounds for issues that occur when we try to debug any test program:

  • The first is that, the 'Monitors' window that is opened while debugging a given test program cannot be closed using the standard keyboard operations. Similarly, when a variable is chosen and the Inspectors window is opened while debugging a test program, this window cannot be closed using the standard keyboard operations. The workaround for both these issues is to use 'Ctrl+Space' to open the context menu for the child window and select close.
  • Another issue that occurs while debugging, only when a screen reader and Java Access Bridge are enabled is that:  When we open the debugger logging window, we are not able to access the search field or the terminate button using the standard keyboard operations in this window. One workaround is to use ‘Shift+Tab’. Using ‘Shift+Tab’ twice gets us to the terminate button and ‘Space’ activates it. Using it thrice puts us in the search field. Another workaround is to use ‘Ctrl+Tab’ to set the focus in the Debugging log window, and the focus is initially on the search field. The next ‘Tab’ takes us to the Terminate button and hitting ‘Space’ terminates the debugging session. When the screen reader is not enabled, the standard keyboard operations work fine.

Exceptions:

  1. Bug 23040062: Screen reader does not read toolbar buttons when navigating using the keyboard.

The documentation was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
  • Proper operation of unique keystrokes and access keys
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.

The documentation was tested for:

  • Movement of focus through control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)Not Applicable

The product was tested for:

  • There are no single character keyboard shortcuts.

The documentation was tested for:

  • There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)Not Applicable

The product was tested for:

  • Time limits are not used

The documentation was tested for:

  • Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)Not Applicable

The product was tested for:

  • There is no moving, blinking or scrolling content

The documentation was tested for:

  • There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz

The documentation was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports

The product was tested for:

  • Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply.

The documentation was tested for:

  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
2.4.2 Page Titled(Level A)Supports

The product was tested for:

  • The name of the software application is meaningful.

The documentation was tested for:

  • Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)Supports

The product was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.

The documentation was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested for:

  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers)

The documentation was tested for:

  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Supports

The product was tested for:

  • Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply.

The documentation was tested for:

  • Pages can be found using the provided "Search" function
  • Pages are fully inter-linked to each other
  • Pages contain controls that enable reaching other pages
2.4.6 Headings and Labels(Level AA)Supports

The product was tested for:

  • Headers describe the topic or purpose of the content
  • Labels describe the purpose of the associated field

The documentation was tested for:

  • Headers describe the topic or purpose of the content
  • Labels describe the purpose of the associated field
2.4.7 Focus Visible(Level AA)Supports

The product was tested for:

  • Visual indication of the location of the focus

The documentation was tested for:

  • Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)Not Applicable

The product was tested for:

  • There are no multipoint or path-based gesture actions.

The documentation was tested for:

  • There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)Not Applicable

The product was tested for:

  • There are no single pointer operations.

The documentation was tested for:

  • There are no single pointer operations.
2.5.3 Label in Name (Level A)Supports

The product was tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.

The documentation was tested for:

  • There are no user interface components labeled with text or images of text.
2.5.4 Motion Actuation (Level A)Not Applicable

The product was tested for:

  • There are no functions that require motion of the device.

The documentation was tested for:

  • There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Properly set locale/language

The documentation was tested for:

  • Properly set locale/language
3.1.2 Language of Parts(Level AA)Supports

The product was tested for:

  • Properly set locale/language for text passages that are in a different language than that of the software

The documentation was tested for:

  • Properly set locale/language for text passages that are in a different language
3.2.1 On Focus(Level A)Supports

The product was tested for:

  • When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window

The documentation was tested for:

  • When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window
3.2.2 On Input(Level A)Supports

The product was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window

The documentation was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or spawning of a new window
3.2.3 Consistent Navigation(Level AA)Supports

The product was tested for:

  • Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply.

The documentation was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order
3.2.4 Consistent Identification(Level AA)Supports

The product was tested for:

  • Images and controls are used and identified consistently throughout the product

The documentation was tested for:

  • Images and controls which are used and identified consistently
3.3.1 Error Identification(Level A)Supports

The product was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred

The documentation was tested for:

  • The documentation does not have input fields, except for the Search field
3.3.2 Labels or Instructions (Level A)Supports

The product was tested for:

  • Labels or instructions are provided when the product requires user input

The documentation was tested for:

  • Content does not require user input
3.3.3 Error Suggestion (Level AA)Supports

The product was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user

The documentation was tested for:

  • Content does not require user input
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for:

  • Submissions can be reversed by the user.

The documentation was tested for:

  • The documentation does not require user input that modifies user controllable data
4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Markup languages aren't used to generate the user interface.
  • Markup elements have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique Ids

The documentation was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique ID
4.1.2 Name, Role, Value (Level A)Partially Supports

The product was tested for:

  • User interface components have a programmatically associated AccessibleName and AccessibleRole as defined by the Java Accessibility API
  • State information, properties, and values are programmatically exposed for user interface components

Exceptions:

Bug 19970115: While debugging a test program, opening the Threads window and using the arrow keys to navigate through the table does not read out selected item. The key pressed is read out instead.

The documentation was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
4.1.3 Status Messages (Level AA)Partially Supports

The product was tested for:

  • Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus.

Exceptions:

Bug 31937876: When a user searches for a particular file, search results will be displayed which says the number of matches and number of files searched. A screen reader announces 100% and does not read the number of files searched and a number of matches.

The documentation was tested for:

  • There are no status messages

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesSupports

Product was tested for:

  • Software does not disrupt platform features that are defined in the platform documentation as accessibility features.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot Supported

Bug 26184220 - Product does not permit user preferences

503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingSupports

See the responses in the WCAG 2.1 section of this report.

504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot Applicable

Oracle JDeveloper does not perform format conversion

504.2.2 PDF ExportNot Applicable

Product does not export PDF

504.3 PromptsSupports

Oracle JDeveloper provides Audit Rules functionality that allows provides users feedback on content to conform to Accessibility requirements.

504.4 TemplatesNot Applicable

Product does not provide templates

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

Please see About JDeveloper Accessibility for information on the accessibility features of Oracle JDeveloper.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.