Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Content and Experience Cloud: Sites 21.1

Product Description:

The Oracle Content and Experience Cloud Service web user interface provides a browser based tool that gives users the ability to create, edit, and publish rich web sites and experiences.

There are several distinct user experience areas related to these features.

The first focuses on managing Sites. It allows users to create, delete and share a site. Sites are created from Templates that contain the building blocks for a site.
The second focuses on the ability to create and manage Templates. Templates are created by saving an existing site as template. Once template is created it can be used for creating new sites. Template can be exported into a package for import to another tenant service. A Template is a well structured folder that can be synchronized to developer's desktop
The third focuses on the ability to create and manage Themes. Themes are developer orientated and contain the building blocks of the site such as CSS, JS, Images and page html templates. A Theme is a well structured folder. The user experience in managing these folders utilizes the existing DOCS folder user interface. These folders can be synchronized to the developers desktop using the Documents Cloud Service desktop tool.
The fourth focuses on the ability to create and manage Components. Components are developer oriented and contain the building blocks for contributing content to Sites pages. Developer can create component of Local, Remote, Section Layout or Content Layout type. A Component is a well structured folder that can be synchronized to developer's desktop. Component can be exported into a package for import to another tenant service.
The fifth focuses on the ability to create and manage Content Items. Content Items are created by business users based on content types shared with this users. Content items can be grouped in Collections to manage approval and publishing. In the Site Builder content items can be added to a Site page.
The sixth focuses on the ability to create and manage Content Types. Content Types are created by advanced users (content architects) in Content Administrator role. Content Types can be associated with content layouts which are used to render content items based on the type.
The seventh is Site Builder. When a user edits a site a new browser tab is launched that displays the site as well as editing controls. These interfaces allow the user to add/change/delete content on specific pages as well as add/remove new pages for the given site. These pages are created from the page templates in the Theme defined for this site. Once page is created, user can add components to the page.

The Themes and Components are built independently of the product, and its files are either uploaded to the Theme folder or automatically uploaded using the Sync Client. The HTML, JS, CSS code in the Theme or Component need to follow the appropriate accessibility standards in order to produce an accessible site. The Site Builder described above has some out of the box components. All of these components have defaults and property settings that allow the Site Builder to meet accessible standards for the published site, when these components are placed and rendered on a page.

Date:

31-Mar-2021

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

Site Builder
Content Type Editor
Recommendations Rule Editor

The UI above are aimed at content architects and advanced users who are responsible for defining content models and creating websites. No alternative methods are available for accomplishing these functionality in the product.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The product was tested for Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Controls have an associated name Non-text characters are not used CAPTCHAs are not used The online help was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images No Information is shown in complex images such as charts Controls have an associated name There is no time-based media No Client-side image maps are used Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used Exceptions: When looking at the properties of a site, the details of the properties are not read correctly by the screen reader. (Bug 25297690) Users can create recommendation rules for personalizing the content that is delivered from OCE. When creating or editing the rules, the screen reader is not saying what field is listed nor what position that field is in the rules list. (Bug 31252005) When managing membership to an asset repository, some labels are missing and/or are not read by the screen reader. (31861553)
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Supports	The product was tested for Pre-recorded Audio has an equivalent alternate presentation of that content Pre-recorded video has either an equivalent alternate presentation or the audio track provides equivalent information to the video track The online help was tested for: Pre-recorded Audio has an equivalent alternate presentation of that content Pre-recorded video has either an equivalent alternate presentation or the audio track provides equivalent information to the video track
1.2.2 Captions (Prerecorded) (Level A)	Supports	The product was tested for: Pre-recorded video includes closed captions The online help was tested for: Pre-recorded video includes closed captions
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Supports	The product was tested for: Pre-recorded video includes all information, including needed audio description, in the main audio track The online help was tested for Pre-recorded video includes a second audio track with audio descriptions Pre-recorded video includes an alternative to the video
1.2.4 Captions (Live) (Level AA)	Supports	The product was tested for: No live audio content is being used The online help was tested for: No live audio content is being used
1.2.5 Audio Description (Prerecorded) (Level AA)	Supports	The product was tested for Pre-recorded video includes all information, including needed audio description, in the main audio track. The product was tested for Pre-recorded video includes all information, including needed audio description, in the main audio track.
1.3.1 Info and Relationships (Level A)	Partially Supports	The product was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description The online help was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Exceptions: When managing membership to an asset repository, some labels are missing and/or are not read by the screen reader. (Bug 31861553)
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence The online help was tested for: The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound The online help was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided which refer to graphics include a reference to the text alternative of the graphic
1.3.4 Orientation (Level AA)	Supports	The product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text. The online help was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)	Supports	The product was tested for: There are no text fields that collect information about the user. The online help was tested for: There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight Information conveyed by color has a contrast ratio of at least 3:1 The online help was tested for: Information is not conveyed using color
1.4.2 Audio Control(Level A)	Supports	The product was tested for: No automatically playing audio is used The online help was tested for: No automatically playing audio is used
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product was tested for: Response to the operating system High Contrast mode Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 All other text and images of text have a contrast ratio of at least 4.5:1 The online help was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 All other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality. The online help was tested for: Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are not used The online help was tested for: Images of text are not used
1.4.10 Reflow (Level AA)	Supports	The product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. The online help was tested for: Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content.
1.4.11 Non-text Contrast (Level AA)	Supports	The product was tested for: Non-text items have a contrast ratio of at least 3:1 The online help was tested for: Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)	Supports	The product was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size; Spacing following paragraphs to at least 2 times the font size; Letter spacing (tracking) to at least 0.12 times the font size; Word spacing to at least 0.16 times the font size. The online help was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size; Spacing following paragraphs to at least 2 times the font size; Letter spacing (tracking) to at least 0.12 times the font size; Word spacing to at least 0.16 times the font size.
1.4.13 Content on Hover or Focus (Level AA)	Supports	The product was tested for: Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid. The online help was tested for: Dismissable - The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid
2.1.1 Keyboard(Level A)	Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms) The online help was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control The online help was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Supports	The product was tested for: There are no single character keyboard shortcuts. The online help was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Supports	The product was tested for: Time limits in the product can be turned off before they are encountered Oracle Content and Experience has a standard 8 hour authentication token validity period which will force a user to re-login after 8 hours. This is considered an essential activity as per Oracle Cloud security guidelines. There are no other time limits used. The online help was tested for: Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: There is no moving, blinking or scrolling content. The online help was tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz The online help was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Supports	The product was tested for: Structure and hierarchy is marked up with Header elements outside of repetitive navigation links. The online help was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links WAI-ARIA Landmark elements are used outside of repetitive navigation links
2.4.2 Page Titled(Level A)	Partially Supports	The product was tested for: Pages have a meaningful title specified in the TITLE element The online help was tested for: Pages have a meaningful title specified in the TITLE element Exceptions: When viewing the properties of a site, the details of the properties are not read correctly by the screen reader. (Bug 25297690) Users can create recommendation rules for personalizing the content that is delivered from OCE. When creating or editing the rules, the screen reader is not saying what field is listed nor what position that field is in the rules list. (Bug 31252005) When managing membership to an asset repository, some labels are missing and/or are not read by the screen reader. (31861553)
2.4.3 Focus Order(Level A)	Partially Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence The online help was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence Exceptions: When managing members of an asset repository or a site component, the spacebar/enter key is not mapped to the highlighted remove button to remove users from that object. (Bug 32057423) When creating or editing a content item, users are unable to attach assets or other media to their content items using keyboard navigation. (Bug 32440121) In the header area of the Assets View, there is an overflow menu with options to switch to other views. Although users can navigate to the overflow menu with the keyboard, they are unable to select any of the menu options through the keyboard. (Bug 32440152)
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose The online help was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Supports	The product was tested for: Pages are fully inter-linked to each other Page contains controls that enable reaching all pages The online help was tested for: Pages are contained in a "site map" Pages can be found using the provided "search" function Pages are in a site table of contents Pages are fully inter-linked to each other Page contains controls that enable reaching all pages
2.4.6 Headings and Labels(Level AA)	Supports	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The online help was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus The online help was tested for: Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)	Supports	The product was tested for: There are no multipoint or path-based gesture actions. The online hellp was tested for: There are no multipoint or path-based gesture actions
2.5.2 Pointer Cancellation (Level A)	Supports	The product was tested for: There are no single pointer operations The online help was tested for: There are no single pointer operations
2.5.3 Label in Name (Level A)	Partially Supports	The product has been tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. The online help has been tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. Exceptions: When viewing the properties of a site, the details of the properties are not read correctly by the screen reader. (Bug 25297690) Users can create recommendation rules for personalizing the content that is delivered from OCE. When creating or editing the rules, the screen reader is not saying what field is listed nor what position that field is in the rules list. (Bug 31252005) When managing membership to an asset repository, some labels are missing and/or are not read by the screen reader. (31861553)
2.5.4 Motion Actuation (Level A)	Supports	The product was tested for: There are no functions that require motion of the device. The online help was tested for: There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page The online help was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page The online help was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window The online help was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window The online help was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time The online help was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product The online help was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Partially Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred The online help was tested for: There are no input errors Exceptions: Inline error messages are sometimes presented to the user if there was an error in a specific field. Screen readers do not automatically read that inline error when it is presented to the user. (Bug 32252880)
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input The online help was tested for: There are no input fields
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user The online help was tested for: There are no input errors
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Data is checked for input errors with an opportunity for the user to correct them Data can be reviewed, corrected, and confirmed by the user before they are finalized The online help was tested for: There are no input errors
4.1.1 Parsing(Level A)	Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Pages validate to the HTML specification The online help was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Pages validate to the HTML specification
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. The online help was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. No Custom controls are used Frames have a meaningful title specified in the title attribute
4.1.3 Status Messages (Level AA)	Supports	The product was tested for: Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus. The online was tested for: There are no status messages.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Supports	The product was tested for: User controls for the selection of captions are provided at the same menu level as the user controls for volume or program selection.
503.4.2 Audio Description Controls	Supports	The product was tested for: User controls for the selection of audio description are provided at the same menu level as the user controls for volume or program selection
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Supports	The product allows people to author content items that can be published to a site or an application. See the responses in the WCAG 2.0 section of this report.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	There is no content format conversion. Sites Builder is the tool for creating websites that render in the browser. The Content Item authoring features does not convert formats.
504.2.2 PDF Export	Not Applicable	The product does not export to PDF.
504.3 Prompts	Not Supported	The product does not prompt authors to create content that conforms to Level A or Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (Bug 26909458).
504.4 Templates	Supports	The Site Builder provides seeded components and templates which have defaults and property settings that allow sites created with the Site Builder to meet accessible standards when these components are placed and rendered on a page. The product was tested for: Templates and components provided that allow content creation that conforms to WCAG 2.0 AA

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	Accessibility-related documentation can be found at: https://docs.oracle.com/en/cloud/get-started/subscriptions-cloud/accessibility/oracle-content-and-experience-cloud-accessibility.html
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.