Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Video Chat Shared Service V4 January 2022

Product Description:

Video Chat Shared Service is a WebRTC application providing video and audio communication via browser; it allows a Visitor to see and talk to an Agent.

Customers implementing Video Chat Shared Service place the Video Chat widget on their web site to enable launch of the Video Chat session.

Date:

21-Jan-2022

Contact Information:

accessible_ww@oracle.com

Notes:

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Oracle Service Cloud Chat Cloud Service May 2017 (Updated)

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	Video Chat Shared Service product was tested for: There are custom controls that have an associated meaningful name There is no use of CAPTCHAs
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There is no prerecorded audio or video
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There is no prerecorded audio
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There is no prerecorded audio or video
1.2.4 Captions (Live) (Level AA)	Supports	Video Chat Shared Service product was tested for: No captions provided in real time during Video Chat Shared Service session because it is a video chat call between two individuals through a web application that does not require real time captions. It is the web page where Video Chat Shared Service will be embedded that might need to address that issue, as explained on https://www.w3.org/TR/UNDERSTANDING-WCAG20/media-equiv-real-time-captions.html: "This is not intended to require that two-way multimedia calls between two or more individuals through web apps must be captioned regardless of the needs of users. Responsibility for providing captions would fall to the content providers (the callers) or the “host” caller, and not the application."
1.2.5 Audio Description (Prerecorded) (Level AA)	Supports	Video Chat Shared Service product was tested for: There are no prerecorded synchronized media
1.3.1 Info and Relationships (Level A)	Supports	Video Chat Shared Service product was tested for: There are custom controls that have an associated meaningful name Video controls are grouped Style sheets are used only to change the layout and presentation on the screen
1.3.2 Meaningful Sequence(Level A)	Supports	Video Chat Shared Service product was tested for: Screens presented in the logical order
1.3.3 Sensory Characteristics(Level A)	Supports	Video Chat Shared Service product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Supports	Video Chat Shared Service product was tested for: Content being viewed and operated in portrait and landscape orientations without loss of functionality or visibility of the text
1.3.5 Identify Input Purpose (Level AA)	Not Applicable	Video Chat Shared Service product was tested for: No user data is collected
1.4.1 Use of Color(Level A)	Supports	Video Chat Shared Service product was tested for: Color is not used to convey information
1.4.2 Audio Control(Level A)	Not Applicable	Video Chat Shared Service product was tested for: No automatically playing audio is used.
1.4.3 Contrast (Minimum) (Level AA)	Supports	Video Chat Shared Service product was tested for: No large text is used Other text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Supports	Video Chat Shared Service product was tested for: Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)	Not Applicable	Video Chat Shared Service product was tested for: Images of text are not used.
1.4.10 Reflow (Level AA)	Not Applicable	Video Chat Shared Service product was tested for: Video Chat product streams video and therefore does not fall under this requirement
1.4.11 Non-text Contrast (Level AA)	Supports	Video Chat Shared Service product was tested for: Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)	Supports	Video Chat Shared Service product was tested for: No loss of content or functionality when text spacing increased according to the requirement.
1.4.13 Content on Hover or Focus (Level AA)	Supports	Video Chat Shared Service product was tested for: Information appears on hover or focus using default browser behavior, such as the title attribute of components.
2.1.1 Keyboard(Level A)	Supports	Video Chat Shared Service product was tested for: Ability to perform functions from the keyboard only Logical movement of focus through the controls Video Chat is not using any combination of special keys so StickyKeys/FilterKeys can not be used with it
2.1.2 No Keyboard Trap (Level A)	Supports	Video Chat Shared Service product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There are no single character keyboard shortcuts
2.2.1 Timing Adjustable(Level A)	Not Applicable	Video Chat Shared Service product was tested for: Time limits are not used.
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There is no moving, blinking or scrolling content.
2.3.1 Three Flashes or Below Threshold(Level A)	Not Applicable	Video Chat Shared Service product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)	Not Applicable	Video Chat Shared Service product was tested for: Video Chat Shared Service product does not have repetitive content
2.4.2 Page Titled(Level A)	Not Applicable	Video Chat Shared Service product was tested for: Video Chat Shared Service product is an HTML widget which is being integrated into customer’s web-site, Video Chat Shared Service product does not use Titles.
2.4.3 Focus Order(Level A)	Supports	Video Chat Shared Service product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)	Not Applicable	Video Chat Shared Service product was tested for: No links are used.
2.4.5 Multiple Ways(Level AA)	Not Applicable	Video Chat Shared Service product was tested for: Video Chat Shared Service product is a an HTML widget which is being integrated into customer's web-site. Video Chat Shared Service product has one screen only and there are no links to other Web Pages.
2.4.6 Headings and Labels(Level AA)	Supports	Video Chat Shared Service product was tested for: There are custom controls that have an associated meaningful name Labels describe the purpose of the associated field. There is no use of Headings
2.4.7 Focus Visible(Level AA)	Supports	Video Chat Shared Service product was tested for: Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)	Supports	Video Chat Shared Service product was tested for: The down-event of the pointer is not used to execute any part of the function
2.5.3 Label in Name (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There are no labels that include text or images of text
2.5.4 Motion Actuation (Level A)	Not Applicable	Video Chat Shared Service product was tested for: There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)	Not Applicable	Video Chat Shared Service product was tested for: Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site. The customer will be responsible for ensuring that the default human language of each web page can be programmatically determined.
3.1.2 Language of Parts(Level AA)	Supports	Video Chat Shared Service product was tested for: Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site. The language of the widget is the same as the language of the web-site it is integrated with.
3.2.1 On Focus(Level A)	Supports	Video Chat Shared Service product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Supports	Video Chat Shared Service product was tested for: The user interface controls such as mute/unmute and stop/start video produce changes expected by a customer. Changes in the value of user interface components do not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)	Not Applicable	Video Chat Shared Service product was tested for: There are no navigational mechanisms that are repeated
3.2.4 Consistent Identification(Level AA)	Not Applicable	Video Chat Shared Service product was tested for: Video Chat Shared Service product is an HTML widget and doesn't have multiple web pages.
3.3.1 Error Identification(Level A)	Not Applicable	Video Chat Shared Service product was tested for: The Video Chat Shared Service product does not have input fields
3.3.2 Labels or Instructions (Level A)	Not Applicable	Video Chat Shared Service product was tested for: The Video Chat Shared Service product does not have input fields
3.3.3 Error Suggestion (Level AA)	Not Applicable	Video Chat Shared Service product was tested for: Content does not require user input
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Not Applicable	Video Chat Shared Service product was tested for: The product does not require user input that modifies user controllable data
4.1.1 Parsing(Level A)	Supports	Video Chat Shared Service product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
4.1.2 Name, Role, Value (Level A)	Partially Supports	Video Chat Shared Service product was tested for: Video Chat Shared Service product does not use HTML controls, instead, it uses custom controls. Custom contols have appropriate roles specified using the role attribute Custom contols have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes Custom contols have a meaningful programatically exposed name There are no frames used Exceptions: Bug 33755801: A Visitor, using Video Chat product, sees a video from an Agent's camera, and has several controls. One of the controls is a small circle, when expanded, it becomes a small window showing a video from a Visitor's camera. When Visitor gets this control (in collapsed or expanded states) in focus, Assistive Technology does not announce it.
4.1.3 Status Messages (Level AA)	Not Applicable	Video Chat Shared Service product was tested for: There are no status messages

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	Video Chat Shared Service product was tested for: Video Chat Shared Service product does not contain user controls for volume adjustment.
503.4.2 Audio Description Controls	Not Applicable	Video Chat Shared Service product was tested for: Video Chat Shared Service product does not contain controls for program selection.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Not Applicable	There is no documentation for Video Chat Shared Service widget.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	There is no documentation for Video Chat Shared Service widget.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Service Cloud Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through http://cx.rightnow.com or by calling Oracle Service Cloud Technical Support at 1.800.806.6592. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support Representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support Engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.