Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Guided Learning 22C

Product Description:

Oracle Guided Learning (OGL) is a digital adoption solution that delivers in-application guidance and learning content to help users to:

  • Understand business processes
  • Recognize and follow changes to those processes
  • Review policy guidelines
  • Accurately complete transactions in conformance with business requirements

Date:

25-Aug-2022

Contact Information:

accessible_ww@oracle.com

Notes:

Console is not used by end users, so is excluded from this VPAT.

Users can navigate within OGL, transition between OGL and the host application, and access all relevant functionality using only the keyboard. Assistive technology is not required to use keyboard-only navigation.  When a guide is running and a tip appears, the focus will be placed on the tip and then the Tab key may be used to navigate within the tip. Tabbing accesses the OGL Launcher as the last item on a page’s Tab order. Using the keyboard shortcut below to open and close the Help Panel is a quicker method to access OGL.

Keyboard shortcuts enable user interface actions without a mouse. Following is a list of shortcuts available for OGL and their function:

Toggle the pulsing of the page's active beacons on or off.
Alt+Ctrl+B

Open and close the Help Panel. The Help Panel will open with focus on the Search bar. The tab button can then be used to navigate within the panel.
Crtl+Alt+H

Toggle the focus from the tip on screen to the element to which it is associated. The same shortcut is used for toggling focus on the Feedback modal. Please see below for variations for Splash tips with the target element “body”:
For splash without overlay: Give focus to the first focusable element in the page
For splash with overlay: Screen reader will read "Unable to switch focus from splash tip with overlay"
Alt+Ctrl+G

Use this shortcut to open or close language selection menu.
Ctrl+Alt+L

This shortcut moves the focus to the first display group on the display group menu.
Alt+Ctrl+M

Use this shortcut to switch on/off hover mode. When this mode is switched on, the first hover tip in the page will appear. "[" (left bracket key) or "]" (right bracket key) will navigate the user around all the hover tips available on the page (Smart tips and Beacon tips are considered hover tips). Use the same Alt+S shortcut to exit this mode. NB: Navigation keys vary from one screen reader (like JAWS) to another.
Alt+Ctrl+S

Show/Hide task list.
Ctrl+Alt+T

Toggle the focus from the element to smart tip it is associated with. the same shortcut can be used to navigate back to element.
Alt+Ctrl+C

If the focus is on the Help Panel, the Esc button will close the Help Panel and return focus to the host application. If the focus is on a tip, the Esc button will close the tip AND close the guide.
Esc

To disable or adjust keyboard shortcuts apply/embed the following scripts:

Disable the keyboard shortcut
iridize.allowKeyboardShortcuts = false;

Override the default keyboard shortcut
iridize.hotKeys = {guideFocus : 'Alt+G', showOrHideBeacon : 'Ctrl+Alt+B' }

Disable a specific keyboard shortcut (Set an empty string as per the example)
iridize.hotKeys = {guideFocus : 'Alt+G', showOrHideBeacon : '' }

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports

The product was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Titles for Objects and Applets are provided
  • Controls have an associated name
  • Non-text characters are not used or have meaningful alternative text

 

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not Applicable

There is no pre-recorded audio and video

1.2.2 Captions (Prerecorded) (Level A)Not Applicable

There is no pre-recorded audio

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not Applicable

There is no pre-recorded audio

1.2.4 Captions (Live) (Level AA)Not Applicable

No live audio content in video is being used

1.2.5 Audio Description (Prerecorded) (Level AA)Not Applicable

There is no pre-recorded audio

1.3.1 Info and Relationships (Level A)Partially Supports

The product was tested for:

  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists

Exception : 

  • Bug 34389369 - Structure issue : Error "Landmarks must have a unique role or role/label/title combination" is appearing for redwood Launch widget 
1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)Supports

The product was tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)Not Applicable

There are no text fields that collect information about the user.

1.4.1 Use of Color(Level A)Not Applicable

Information is not conveyed using color

1.4.2 Audio Control(Level A)Not Applicable

No automatically playing audio is used

1.4.3 Contrast (Minimum) (Level AA)Partially Supports

The product was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1

Exceptions :

  • Bug 34389285 - In redwood feedback window, Bad, Average and Good text has a contrast ratio of 2.57 
1.4.4 Resize text(Level AA)Partially Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality

Exceptions :

  • Bug 34389251 - Tasklist popup window, feedback window, help panel and video guide tooltip is getting truncated on 200% browser zoom
1.4.5 Images of Text(Level AA)Not Applicable

Images of text are not used

1.4.10 Reflow (Level AA)Not Supported

The product was tested for:

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.

Exceptions :

  • Bug 34389219 - Elements such as help panel, tasklist, step guide, feedback window, tips are not visible with 400% browser zoom
1.4.11 Non-text Contrast (Level AA)Supports

The product was tested for:

  • Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)Partially Supports

The product was tested for:

  • When the following attributes and no others are modified there is no loss in functionality or content:
    • Line height (line spacing) to at least 1.5 times the font size
    • Spacing following paragraphs to at least 2 times the font size
    • Letter spacing (tracking) to at least 0.12 times the font size
    • Word spacing to at least 0.16 times the font size

Exceptions :

  • Bug 34389203 - Tooltip footer(next/done button), Step guide video badge background, Feedback "No thanks" & "Submit feedback" button are getting dis-aligned on selecting Text Spacing
1.4.13 Content on Hover or Focus (Level AA)Supports

The product was tested for:

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
2.1.1 Keyboard(Level A)Partially Supports

The product was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation

Exceptions :

  • Bug 34389307 - Training guide close icon is not accessible by keyboard tab
  • Bug 34393772 - In a process guide, user is not able to access/focus on selected element (eg. text box) with keyboard
  • Bug 34389735 - Screen reader read out as 'Move Oracle Guided Learning widget' on help widget move icon but user is unable to move it with arrow keys  
  • Bug 34389618 - "Alt+ctrl+G" and "Alt+Ctrl+T" shortcut keys are not working properly in redwood elements
2.1.2 No Keyboard Trap (Level A)Partially Supports

The product was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control

Exceptions :

  • Bug 34389564 - Keyboard tab is not working inside tasklist popup window if it is opened by "Ctrl+Alt+T" keys 
2.1.4 Character Key Shortcuts (Level A)Partially Supports

The product was tested for:

  • Single character keyboard shortcuts can be turned off.
  • Single character keyboard shortcuts can be remapped.

Exceptions :

  • Bug 34389626 - Embedded scripts used to disable or adjust keyboard shortcuts are not working in redwood elements 
2.2.1 Timing Adjustable(Level A)Not Applicable

Time limits are not used

2.2.2 Pause, Stop, Hide (Level A)Supports

The product was tested for:

  • Moving, blinking, or scrolling information that is designed to last for more than five seconds can be paused
  • Moving, blinking, or scrolling content that is pure decoration can be stopped or hidden
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Not Applicable

OGL is a series of tips to help the user contextually based on what is on the Web page, there are no "blocks of content that are repeated on multiple Web pages" within the OGL tool.

2.4.2 Page Titled(Level A)Not Applicable

OGL is a tool that sits on top of a Web site, and as such has no "pages" or "documents" of its own to label.

2.4.3 Focus Order(Level A)Partially Supports

The product was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence

Exceptions :

  • Bug 34389433 - After clicking on reset tasklist, tab moves focus to close help panel icon instead of cancel or yes button of reset tasklist confirmation
  • Bug 34389441 - After clicking on "Show more..." keyboard tab focus should move to next guide, but it is directing to close help panel icon
  • Bug 34389453 - After clicking on tasklist guide, keyboard tab focus should move to autoload pop-up, it is directing to next guide in help panel 
  • Bug 34389668 - In a process guide, 'Next' button is focused/accessed before 'Close' button, whereas as per the UI, 'Close' button should be focused before "Next" button 
  • Bug 34389808 - After closing autoloaded message popup(1st pop-up window), focus is not moving to the autoloaded task list(2nd pop-up window) 
  • Bug 34389704 - Focus of screen reader is not moving directly to 'Step Guide' as soon as it is opened. Focus stays on Process guide
  • Bug 34389797 - In case of autoload guides. -> Focus is not on the autoloaded popups immediately as soon as user navigates to the page
2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested for:

  • The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Not Applicable

OGL is a tool that sits on top of a Web site, and as such has no "pages" of its own, only tips that are presented contextually based on what is presented to the user on the screen.

2.4.6 Headings and Labels(Level AA)Partially Supports

The product was tested for:

  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field

Exception : 

  • Bug 34389405 - Frames do not have a title attribute for step guide 
  • Bug 34389394 - Frames do not have a title attribute for video guide tooltip
2.4.7 Focus Visible(Level AA)Partially Supports

The product was tested for:

  • Visual indication of the location of the focus

Exceptions :

  • Bug 34389485 - In step guide, keyboard tab is not highlighting/moving focus to "show screenshot" and "show video" checkboxes, unpin, print, mail, and exit icon/buttons 
  • Bug 34389493 - Focus indicator is not visible in guides tool tip close button by using keyboard tab
  • Bug 34389498 - Focus indicator not visible: In feedback window, tab is not moving focus to bad, average and good emoticons for selection
  • Bug 34389724 - Focus indicator is not visible in Message guide 'Done' button
  • Bug 34389746 - Screen reader focus is not properly aligned for 'Launch Guide' option in guide menu
    Bug 34389685 - Alignment of focus highlight on selected element is not proper if tab is used in process guide tip after closing developer tools
2.5.1 Pointer Gestures (Level A)Not Applicable

OGL does not use multipoint or path-based gestures for operation.

2.5.2 Pointer Cancellation (Level A)Supports

The product was tested for:

  • When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function
2.5.3 Label in Name (Level A)Supports

The product has been tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)Not Applicable

Device motion or user motion are not used in OGL.

3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)Supports

The product was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)Supports

The product was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports

The product was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)Supports

The product was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time.
3.2.4 Consistent Identification(Level AA)Supports

The product was tested for:

  • Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)Not Applicable

There is no such error detection in OGL.

3.3.2 Labels or Instructions (Level A)Supports

The product was tested for:

  • Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)Not Applicable

There is no such error detection in OGL.

3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for:

  • The product does not require user input that modifies user controllable data.
4.1.1 Parsing(Level A)Partially Supports

The product was tested for: 

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs

Exception : 

  • Bug 34389332 - id attribute value is not unique for redwood Launch widget 
4.1.2 Name, Role, Value (Level A)Partially Supports

The product was tested for: 

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.

Exception : 

  • Bug 34389153 - label for help panel search bar does not contain the logical action to be performed by user
  • Bug 34389792 - label for ellipses icon(guide menu icon) in help panel does not contain the logical action to be performed by user
  • Bug 34389782 - Once guide is launched, aria-label of tool tip contains only "Steps", screen reader is not reading the tool tip heading/purpose text neither giving any instructions to read that
  • Bug 34389767 - label for help center icon does not contain the logical action to be performed by user
  • Bug 34389750 - label for checkbox in help panel language menu does not contain selected/unselected status
  • Bug 34389714 - Loading information/update of 'View Step Guide' panel upon opening it is not present for screen reader users
  • Bug 34389471 - label for redwood feedback window "No thanks" button and Ratings is same as legacy feedback. Therefore, screen reader is reading text as of old legacy feedback window even in redwood feedback window
  • Bug 34389645 - Display group names,  tip step number, tip description, step guide steps, feedback headings, Tasklist name and description text is not readable by screen reader in firefox browser 
4.1.3 Status Messages (Level AA)Supports

The product was tested for: 

  • There are no status messages.

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot Applicable

There is no pre-recorded audio

503.4.2 Audio Description ControlsNot Applicable

There is no pre-recorded audio

 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

The product documentation describes:

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.