Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Siebel CRM 2023 23.2/23 A

Product Description:

Overview
Siebel CRM provides multiple types of web based user interfaces:

  • Siebel Open UI Client
  • Siebel Mobile Client

The document applies to the web based client functionality offered by Siebel Open UI and Siebel Open UI Mobile clients including web based documentation related..  

Requirements

The browser and client environment requirements for the release used are documented in the Deployment Guide for Siebel Open UI on My Oracle Support.  Oracle may require use of latest Siebel CRM Update for support and mitigation of accessible use cases.  Siebel web based user interfaces are optimized for 1680 pixel or higher screen resolutions.

What is covered by this document:

Open UI based interfaces running in a web browser or the Siebel Mobile Application.  Information applies to "Out of box" features (un-customized) delivered by the license keys below.  The latest Siebel CRM update issued for this release is  recommended for correct function

Date:

03-Jan-2023

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not cover the following product areas:

  • Use of Oracle packages often configured together with Siebel. For information on accessibility of these products, please consult the ACR that specifically references the relevant product
  • Use of Third Party packages often configured together with Siebel. For information on accessibility of these products, please consult the relevant vendor
  • Products providing alternate accessibility options 
    • Custom written controls generated by implementation specific requirements (Applies only to customer built extensibility to Siebel)
    • Maps Integration (information can be rendered as textual/form list data as alternative  - applies to all listed products above)
    • Task Based UI ( same tasks can be performed in list and forms views as alternative - applies to all listed products above)
    • Siebel JQuery Charts (Can be rendered as tabular data as alternative - applies to all listed products above)
  • IHelp (applies to all listed service related products above)
  • Administration tools
    • Siebel Management Console 
    • Siebel Tools authoring features
    • Siebel Web Tools authoring features
    • Siebel email marketing authoring features
    • Siebel Cloud Manager
    • Siebel Approval Manager
    • Siebel DISA

Open UI accessibility mode is enabled by default.  The extent of accessibility enabled is detailed in this ACR.  End user documentation for keyboard shortcuts commonly used by all users are detailed in the Open UI Fundamentals guide in bookshelf https://www.oracle.com/technical-resources/documentation/siebelcrm-documentation.html

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports

The product and documentation was tested for:

  • Images that convey information have meaningful alternative text using ALT.
  • Images that are decorative are marked up using ALT=”” or CSS background images.
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table).
  • Titles for Objects and Applets are provided.
  • Controls have an associated name.
  • Text summary or alternative is provided for time-based media.
  • Client-side image maps specify the ALT attribute on each AREA element.
  • Non-text characters are not used or have meaningful alternative text.
  • CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Supports

The product and documentation have been tested for:

  • User interface component labels are associated with the fields they are labeling.
  • Headings are encoded with HTML heading tags.
  • List markup is used for marking up lists.
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate.
  • Data tables specify SUMMARY or CAPTION.
  • Layout tables use appropriate markup.
  • Groups of components are marked up with their description.
  • Style sheets are used only to change the layout and presentation on the screen.
1.3.2 Meaningful Sequence(Level A)Supports

The product and documentation was tested for:

  • The sequence of elements in the DOM matching a logical reading sequence.
1.3.3 Sensory Characteristics(Level A)Supports

The product and documentation was tested for :

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.
  • Instructions provided which refer to graphics included a reference to the text alternative of the graphic.
1.3.4 Orientation (Level AA)Supports

The product and documentation was tested for :

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.
  • A fixed display orientation is required for essential functionality.
1.3.5 Identify Input Purpose (Level AA)Supports

The product and documentation was tested for :

  • Text fields which collect information about the user contain the appropriate autocomplete content attribute.
1.4.1 Use of Color(Level A)Supports

The product and documentation was tested for :

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight.
  • Information conveyed by color has a contrast ratio of at least 3:1.
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product and documentation was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1.
  • Other text and images of text have a contrast ratio of at least 4.5:1.
1.4.4 Resize text(Level AA)Supports

The product and documentation was tested for:

  • Resizeable text up to 200% without loss of content or functionality.
1.4.5 Images of Text(Level AA)Supports

The product and documentation  was tested for :

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential.
1.4.10 Reflow (Level AA)Supports

The product and documentation was tested for :

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.
  • An alternative mobile user interface is available and is accessed from the main application.
  • Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content.
1.4.11 Non-text Contrast (Level AA)Supports

The product and documentation was tested for:

  • Non-text item contrast ratio of at least 3:1.
1.4.12 Text Spacing (Level AA)Supports

The product and documentation was tested for:

  • When the following attributes and no others are modified there is no loss in functionality or content:
    • Line height (line spacing) to at least 1.5 times the font size.
    • Spacing following paragraphs to at least 2 times the font size.
    • Letter spacing (tracking) to at least 0.12 times the font size.
    • Word spacing to at least 0.16 times the font size.
1.4.13 Content on Hover or Focus (Level AA)Supports

The product and documentation has been tested for :

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus.
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing.
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
  • Information appears on hover or focus using default browser behavior, such as the title attribute of components.
2.1.1 Keyboard(Level A)Supports

The product and documentation was tested for :

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes.
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation.
  • Ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms).
2.1.2 No Keyboard Trap (Level A)Supports

The product and documentation have been tested for

  • Proper movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)Supports

This product and documentation have been tested for:

  • Single character keyboard shortcuts can be remapped.

2.2.1 Timing Adjustable(Level A)Supports

The product was tested for :

  • Time limits used are part of a real-time event, or an essential activity.
2.2.2 Pause, Stop, Hide (Level A)Supports

The product and documentation was tested for:

  • There is no moving, blinking or scrolling content.
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product and documentation was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports

The product and docuemntation have been tested for:

  • A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links.
  • WAI-ARIA Landmark elements are used outside of repetitive navigation links.
2.4.2 Page Titled(Level A)Supports

The product and documentation has been tested for:

  • Page Titles have descriptive text.
  • Title elements
2.4.3 Focus Order(Level A)Supports

The product and documentation have been tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)Supports

The product and documentation have been tested for

  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Supports

The product and documentation have been tested for:

  • Pages are contained in a "site map."
  • Pages can be found using the provided "search" function
  • Pages are fully inter-linked to each other.
  • Page contains controls that enable reaching all pages.
2.4.6 Headings and Labels(Level AA)Supports

The product and documentation have been tested for

  • Headers describe the topic or purpose of the content below them.
  • Labels describe the purpose of the associated field.
2.4.7 Focus Visible(Level AA)Supports

The product and documentation was tested for:

  • Visual indication of the location of the focus.
2.5.1 Pointer Gestures (Level A)Supports

This product and documentation have been evaluated for

  • Multipoint or path-based gesture actions can be completed using a different input modality.
  • The multipoint or path-based gesture actions are essential
2.5.2 Pointer Cancellation (Level A)Supports

This product and documentation have been evaluated for

  • When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function.
  • When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion.
  • When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event.
2.5.3 Label in Name (Level A)Supports

The product and documentation has been tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)Supports

The product and documentation was tested for:

  • Functionality that is operated by device motion or user motion can also be operated by user interface components.
  • Responding to the motion can be disabled, except when the motion is used to operate functionality through an accessibility supported interface OR the motion is essential for the function.
3.1.1 Language of Page(Level A)Supports

The product and documentation have been tested for:

  • Properly set lang attribute for each page.
3.1.2 Language of Parts(Level AA)Supports

The product and documentation have been tested for

  • Proper use of lang attribute for text passages that are in a different language than that of the page.
3.2.1 On Focus(Level A)Supports

The product and documentation have been tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.2 On Input(Level A)Supports

The product and documentation have been tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
  • In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components.
3.2.3 Consistent Navigation(Level AA)Supports

The product and documentation have been tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time.
3.2.4 Consistent Identification(Level AA)Supports

The product and documentation have been tested for:

  • Consistent use of icons
  • Consistent terminology
3.3.1 Error Identification(Level A)Supports

The product and documentation have been tested for:

  • detected input errors are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Supports

The product and documentation have been tested for:

  • Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)Supports

The product and documentation have been tested for:

  • meaningful corrective actions in error messages.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product and documentation have been tested for:

  •   the ability to reverse, correct, and/or confirm transactions.
4.1.1 Parsing(Level A)Supports

The product and documentation have been tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs.
  • Pages validate to the HTML specification.
4.1.2 Name, Role, Value (Level A)Supports

The product and documentation have been tested for:

  • Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
  • Synthesized controls use WAI-ARIA markup to identify role, state and value information.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Controls have a meaningful programmatically exposed name
  •  Frames have a meaningful title specified in the title attribute
4.1.3 Status Messages (Level AA)Supports

This product and documentation have been evaluated for:

  • There are no status messages.

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesSupports

The product and documentation has been tested for:

  • Does not disrupt platform accessibility features such as Sticky Keys, High Contrast and Large Fonts
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesSupports

The product and documentation have been tested for:

  • Responds to platform settings for color, contrast, font type, font size, and focus cursor
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

The Accessibility-related documentation can be found in the Fundamentals Guide in the Bookshelf and describes:

  • The run time accessibility mode
  • special keystrokes needed to operate controls.  
602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Documentation is provided in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.