Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Service Cloud: Software Add-Ons and Service Support Add-Ons 11.13.24.01.0

Product Description:

This product is dependent upon Oracle Service Cloud Service Cloud Offerings as stated in the dependencies.  As part of the Oracle Service Cloud Service overall solution, additional Add-Ons may be purchased:

These Add-Ons do not contain a user interface (UI).

- Software Add-ons:

  • Oracle RightNow Emails Sent Monthly
  • Oracle RightNow Emails Sent Service Period Pool
  • Oracle RightNow Connect Web Services API Operations Monthly
  • Oracle RightNow Connect Web Services API Operations Service Period Pool
  • Oracle RightNow Instance Cloud Service
  • Oracle RightNow Interface Cloud Service
  • Oracle Additional Test Environment for Oracle RightNow Cloud Service
  • Oracle RightNow Single Sign-On Cloud Service
  • Oracle RightNow Foundation Website Search Cloud Service
  • Oracle RightNow Advanced Website Search Cloud Service

Also includes pricelist items for Oracle RightNow Cloud Service – Support Offerings

  • Oracle Cloud Priority Service
  • Oracle Cloud Priority Service – Fixed Fee
  • Oracle Technical Account Management for PCI Certification Services - Percentage
  • Oracle Technical Account Management for PCI Certification Services - Fixed Price Minimum
  • TELUS Silver Support Service for Oracle RightNow Customers

Also includes pricelist items for Oracle RightNow Service Support Add-ons

  • Oracle RightNow Custom Domain SSL Application Hosting
  • Oracle Virtual Private Network for Oracle RightNow Cloud Service
  • Oracle Virtual Private Network for Oracle Field Service Cloud Service
  • Oracle RightNow Additional Mailbox
  • Additional 1 GB Peak File Storage
  • Additional 1 GB Peak Database Storage
  • Additional 5 GB Monthly Bandwidth
  • Oracle RightNow Dedicated Outbound IP Address

Date:

15-Nov-2023

Contact Information:

accessible_ww@oracle.com

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

Table 1: WCAG Conformance Criteria

All technical criteria are Not Applicable for this product

Chapter 3: Functional Performance Criteria (FPC)

All technical criteria are Not Applicable for this product

Chapter 4: Hardware

All technical criteria are Not Applicable for this product

Chapter 5: Software

All technical criteria are Not Applicable for this product

Chapter 6: Support Documentation and Services

All technical criteria are Not Applicable for this product

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.