Oracle Voluntary Product Accessibility Template

Name of Product: Siebel CRM 8.1/8.2 Innovation Pack 2015 / 15.0

Last Updated: 30-Mar-2015

This VPAT applies to only version 15.x. It does not apply to any versions of Siebel CRM 8.1/8.2 Innovation Pack after this.
This VPAT has been superseded by Siebel CRM 8.1/8.2 Innovation Pack 2016 / 16.0

Overview
Siebel CRM provides multiple types of web based user interfaces:

  • Siebel Open UI Client
  • Siebel Mobile Client
  • Siebel Standard Interactivity Client
  • Siebel High Interactivity Client

The document applies to the web based client functionality offered by Siebel Open UI and Siebel Open UI Mobile clients.  

Requirements

The browser and client environment requirements for the release used are documented in the Deployment Guide for Siebel Open UI on My Oracle Support.  Oracle may require use of latest Fix pack and latest Patch set for support of accessible use cases.

What is covered by this document:

The following Open UI based interfaces running in a web browser or the Siebel Mobile Application container.  Information applies to "Out of box" features (un-customized) delivered by the license keys below.  The latest patch sets issued for this release are strongly recommended for best function.

  • Siebel Contact Profiles for Clinical Trial Management System
  • Siebel Public Sector eService 
  • Siebel Communications, Media and Energy eService, SPE 
  • Siebel Document Tracking for Clinical Trial Management System 
  • Siebel Profiles for Clinical Trial Management System 
  • Siebel Public Sector CRM Base option, SPE 
  • Siebel Payments for Clinical Trial Management System 
  • Siebel Trip Reports for Clinical Trial Management System 
  • Siebel Account Profiles for Clinical Trial Management System
  • Siebel Public Sector CRM Base, Professional Edition 
  • Siebel Oil, Gas, and Chemicals eService, SPE 
  • Siebel CME eService 
  • Siebel OGC eService 
  • Siebel Protocol Builder for Clinical Trial Management System
  • Siebel eService 
  • Siebel Public Sector eService, SPE 
  • Siebel eService, SPE 
  • Siebel Contracts for Clinical Trial Management System
  • Siebel CRM Base for Clinical Trial Management System

Note that for Clinical Trials Management System (CTMS), Public Sector (PS), related accessibility issues, outstanding defects for these areas will be followed by the label in parenthesis ()  For defects that apply to all verticals no parenthesis with these abbreviations will be listed. 

This VPAT does not cover the following product areas:
  • Use of Oracle packages often configured together with Siebel. For information on accessibility of these products, please consult the VPAT that specifically references the relevant product
  • Use of Third Party packages often configured together with Siebel. For information on accessibility of these products, please consult the relevant vendor
  • Custom written controls generated by implementation specific requirements (Applies only to customer built extensibility to Siebel)
  • Maps Integration (information can be rendered as textual/form list data as alternative  - applies to all listed products above)
  • Task Based UI ( same tasks can be performed in list and forms views as alternative - applies to all listed products above)
  • Siebel Charts/JQuery Charts (Can be rendered as tabular data as alternative - applies to all listed products above)
  • IHelp (applies to all listed service related products above)

Open UI accessibility mode is enabled by default.  The extent of accessibility enabled is detailed in this VPAT.  End user documentation for keyboard shortcuts commonly used by all users are detailed in the Open UI Fundamentals guide in bookshelf (Current version available at http://docs.oracle.com/cd/E14004_01/books/FundOUI/booktitle.html

This document describes the extent to which the product conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 'A' and 'AA' levels as described at http://www.w3.org/TR/WCAG20/, and the applicable U.S. Section 508 standards. We are using a format similar to the Voluntary Product Accessibility Template, or VPAT®. There are three columns in the tables. The first column contains each of the WCAG 2.0 A and AA Success Criteria or Section 508 criteria; the second column indicates whether the product meets the criterion, and the third column contains remarks about the product with regard to the criterion, including known defects, if any.

For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact: accessible_ww@oracle.com.

 


Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Section WCAG Web Content Accessibility Guidelines

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1.1.1 Non-text Content: All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except for the situations listed below. (Level A)
  • Controls, Input: If non-text content is a control or accepts user input, then it has a name that describes its purpose. (Refer to Guideline 4.1 for additional requirements for controls and content that accepts user input.)
  • Time-Based Media: If non-text content is time-based media, then text alternatives at least provide descriptive identification of the non-text content. (Refer to Guideline 1.2 for additional requirements for media.)
  • Test: If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text content.
  • Sensory: If non-text content is primarily intended to create a specific sensory experience, then text alternatives at least provide descriptive identification of the non-text content.
  • CAPTCHA: If the purpose of non-text content is to confirm that content is being accessed by a person rather than a computer, then text alternatives that identify and describe the purpose of the non-text content are provided, and alternative forms of CAPTCHA using output modes for different types of sensory perception are provided to accommodate different disabilities.
  • Decoration, Formatting, Invisible: If non-text content is pure decoration, is used only for visual formatting, or is not presented to users, then it is implemented in a way that it can be ignored by assistive technology.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Images that convey information have alternative text using ALT
  • Images that are decorative are marked up using ALT=""

The following defects were found:

  • Defect 19938196: insufficient information in title attributes on images in forms and lists
  • Defect 19521096: image link test is confusing for screen reader users
  • Defect 18067064: image alt text missing for application tool bar and first level navigation image
  • Defect 19670367: column titles do not announce when not editable.
  • Defect 19363334: reading format and focus order issues in grid/list applet
  • Defect 18605453: no table summary across multiple views of real time decisioning (rtd)

 

1.2.1 Audio-only and Video-only (Prerecorded): For prerecorded audio-only and prerecorded video-only media, the following are true, except when the audio or video is a media alternative for text and is clearly labeled as such: (Level A)
  • Prerecorded Audio-only: An alternative for time-based media is provided that presents equivalent information for prerecorded audio-only content.

  • Prerecorded Video-only: Either an alternative for time-based media or an audio track is provided that presents equivalent information for prerecorded video-only content.

Product has been developed to conform to this standard subject to the remarks on the right.

The product has no audio/video media.

1.2.2 Captions (Prerecorded): Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has no audio/video media.

1.2.3 Audio Description or Media Alternative (Prerecorded): An alternative for time-based media or audio description of the prerecorded video content is provided for synchronized media, except when the media is a media alternative for text and is clearly labeled as such. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has no audio/video media.

1.2.4 Captions (Live): Captions are provided for all live audio content in synchronized media. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product has no audio/video media.

1.2.5 Audio Description (Prerecorded): Audio description is provided for all prerecorded video content in synchronized media. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product has no audio/video media.

1.3.1 Info and Relationships: Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Required fields are marked in red and have the * character included in the label
  • List applets/Grids have column and row headers are identified

The following defects were found:

  • Defect 16918493: provide semantic markup for headings
  • Defect 18392978: column and row number in list applet not read correctly
  • Defect 18362429: top row empty on list applets
  • Defect 18355964: file submenu s do not announce and left arrow exits all the way
  • Defect 17059175: screen reader cannot read the content of record count dialog
  • Defect 17008717: no context relationship between parent and child applet
1.3.2 Meaningful Sequence: When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Correct reading sequence, matching the visual order.
1.3.3 Sensory Characteristics: Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound. (Level A)
Note: For requirements related to color, refer to Guideline 1.4.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Instructions do not only refer to shape, size, location, orientation or sound.
1.4.1 Use of Color: Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. (Level A)
Note: This success criterion addresses color perception specifically. Other forms of perception are covered in Guideline 1.3 including programmatic access to color and other visual presentation coding.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Required fields are marked in red and have the * character included in the label
  • Notifications status is  highlighted using color as well as text
1.4.2 Audio Control: If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether or not it is used to meet other success criteria) must meet this success criterion. See Conformance Requirement 5: Non-Interference.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has no audio content.

1.4.3 Contrast (Minimum): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following: (Level AA)
  • Large Text: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1;
  • Incidental: Text or images of text that are part of an inactive user interface component, that are pure decoration, that are not visible to anyone, or that are part of a picture that contains significant other visual content, have no contrast requirement.
  • Logotypes: Text that is part of a logo or brand name has no minimum contrast requirement.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Text has a color luminosity contrast ratio of at least 4.5:1.

the following issue has been found.

  • Defect 19520305: color contrast issue: drilldown / notifications (can be set via css)
1.4.4 Resize text: Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Text responds to the Zoom features provided by browsers.
1.4.5 Images of Text: If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text except for the following: (Level AA)
  • Customizable: The image of text can be visually customized to the user's requirements;
  • Essential: A particular presentation of text is essential to the information being conveyed.
Note: Logotypes (text that is part of a logo or brand name) are considered essential.
Product has been developed to conform to this standard subject to the remarks on the right.

The product does not contain images of text.

2.1.1 Keyboard: All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints. (Level A)
Note 1: This exception relates to the underlying function, not the input technique. For example, if using handwriting to enter text, the input technique (handwriting) requires path-dependent input but the underlying function (text input) does not.
Note 2: This does not forbid and should not discourage providing mouse input or other input methods in addition to keyboard operation.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)

The following defects were found:

  • Defect 19775857: 'ctrl+alt+t' or 'ctrl+alt+v' should highlight focus
  • Defect 19667335: protocol# field getting nullified during keyboard navigations
  • Defect 19648058: focus is lost on down arrow in tree applet
  • Defect 18040616: focus shift to main menu instead of sub menu when navigated from sub menu items
  • Defect 18040351: unable to multi-select the alternate records in pick applet
  • Defect 17774927: aria keyboard shortcuts for tree view navigation not working
  • Defect 17765878: esc on submenu closes parent menu as well
  • Defect 17757485: ctrl+pageup/down and page up/down perform the same operation in calendar control
  • Defect 17756653: dismissing dropdown list requires using esc twice with screen reader instead of once
  • Defect 17552952: search requires the go button rather than enter key to execute query
  • Defect 17539050: shortcut keys are not working in siebel portlet
  • Defect 17473405: mvg/pick applet/calendar/calculator are invoked "f2" not enter key
  • Defect 17034262: sidebar hyperlink not visible but focusable and not operable
  • Defect 19675571: no indication that the pdq has completed executing in screen reader
2.1.2 No Keyboard Trap: If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Keyboard traps that prevent a keyboard-only user from navigating out of a component.
2.2.1 Timing Adjustable: For each time limit that is set by the content, at least one of the following is true: (Level A)
  • Turn off: The user is allowed to turn off the time limit before encountering it; or
  • Adjust: The user is allowed to adjust the time limit before encountering it over a wide range that is at least ten times the length of the default setting; or
  • Extend: The user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, "press the space bar"), and the user is allowed to extend the time limit at least ten times; or
  • Real-time Exception: The time limit is a required part of a real-time event (for example, an auction), and no alternative to the time limit is possible; or
  • Essential Exception: The time limit is essential and extending it would invalidate the activity; or
  • 20 Hour Exception: The time limit is longer than 20 hours.
Note: This success criterion helps ensure that users can complete tasks without unexpected changes in content or context that are a result of a time limit. This success criterion should be considered in conjunction with Success Criterion 3.2.1, which puts limits on changes of content or context as a result of user action.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Application timeout options
  • Application timeout disablement
  • Extension times. 

Issues found are listed below:

  • Defect 16103210: CTI toolbar: No Session logout Warning before logout
2.2.2 Pause, Stop, Hide: For moving, blinking, scrolling, or auto-updating information, all of the following are true: (Level A)
  • Moving, blinking, scrolling: For any moving, blinking or scrolling information that (1) starts automatically, (2) lasts more than five seconds, and (3) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it unless the movement, blinking, or scrolling is part of an activity where it is essential; and
  • Auto-updating: For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential.
Note 1: For requirements related to flickering or flashing content, refer to Guideline 2.3.
Note 2: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference.
Note 3: Content that is updated periodically by software or that is streamed to the user agent is not required to preserve or present information that is generated or received between the initiation of the pause and resuming presentation, as this may not be technically possible, and in many situations could be misleading to do so.
Note 4: An animation that occurs as part of a preload phase or similar situation can be considered essential if interaction cannot occur during that phase for all users and if not indicating progress could confuse users or cause them to think that content was frozen or broken.
Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Moving, blinking, or scrolling information that is designed to last for more than five seconds can be paused
  • Moving, blinking, or scrolling content that is pure decoration can be stopped or hidden
2.3.1 Three Flashes or Below Threshold: Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds. (Level A)
Note: Since any content that does not meet this success criterion can interfere with a user's ability to use the whole page, all content on the Web page (whether it is used to meet other success criteria or not) must meet this success criterion. See Conformance Requirement 5: Non-Interference.
Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks: A mechanism is available to bypass blocks of content that are repeated on multiple Web pages. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Landmark navigation, where blocks of content/region can be accessed quickly by bypassing other regions.

The following defects were found:

  • Defect 18934978: incorrect landmark region name in public sector home page (ps)

 

2.4.2 Page Titled: Web pages have titles that describe topic or purpose. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Page Titles have descriptive text.
  • Title elements
2.4.3 Focus Order: If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Logical movement of focus through the controls.

The following defects were found:

  • Defect 19633365: activating quickprint requires two enter key entries
  • Defect 19633352: focus is lost on disabled top menu items and dividers
  • Defect 19607944: unable to focus on close / send / cancel buttons in sending wireless message
  • Defect 18993570: unable to navigate in the mvg (selected) appt when first record is added (ps)
  • Defect 18813383: focus lost from the list applet when selecting a value in list of values and tabbing out
  • Defect 18549854: focus skips close button navigating in Applet Popup form grid layout template
  • Defect 18518505: focus skips once a value is selected in combo box in form applets
  • Defect 18250172: focus skips once value is selected in combo box in user registration form applet
  • Defect 18034579: focus should remain on show more/show less button after click
  • Defect 18034535: focus is not set on the default field in form applet (ps)
  • Defect 17772603: unable to focus description field under project - notes
  • Defect 17763611: focus  is lost after selecting multiple records and then advancing to next record using next record button
  • Defect 17180696: field losing context on undo record on form applet
  • Defect 17040395: disabled menu options can be executed from keyboard if in first or last position 
2.4.4 Link Purpose (In Context): The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for

  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose

The following defects were found:

  • Defect 19659270: html5 browser compatibility link on login page is not accessible
  • Defect 16974487: self reference anchor tag requires link text or needs to be removed.
  • Defect 16957774: url content shown as javascript:void(0) is read unnecessarily.
2.4.5 Multiple Ways: More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Ability to drill down via hierarchical 1st, 2nd,3rd, and 4th level navigation and aria landmarks
  • Drill down via the Sitemap.
  • search via sitemap
2.4.6 Headings and Labels: Headings and labels describe topic or purpose. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been

  • tested for descriptive labels.

Issues found include:

  • Defect 16918493: provide semanatic markup for headings in applets titles
  • Defect 18254667: no dialog title for pop up opened on release button click
  • Defect 17312479: columns displayed save as query pop titles are missing
2.4.7 Focus Visible: Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Visual indication of the location of the focus

The following defects were found:

  • Defect 16995366: screen view tabs don't have visual focus for keyboard
  • Defect 16832116: pdq should dynamically be announced as part of the view label
3.1.1 Language of Page: The default human language of each Web page can be programmatically determined. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Language of Page via the presence of HTML language attribute.
3.1.2 Language of Parts: The human language of each passage or phrase in the content can be programmatically determined except for proper names, technical terms, words of indeterminate language, and words or phrases that have become part of the vernacular of the immediately surrounding text. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product does not contain mixed language content.

3.2.1 On Focus: When any component receives focus, it does not initiate a change of context. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Reception of focus by components doesn't cause the appearance of a new window, move focus to a different component, go to a new page, or significantly re-arrange the content of a page.

 

3.2.2 On Input: Changing the setting of any user interface component does not automatically cause a change of context unless the user has been advised of the behavior before using the component. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Changes in the value of user interface components do not automatically cause a change of context.

The following issue has been found:

  • Defect 16995366: screen view tabs don't have visual focus for keyboard
3.2.3 Consistent Navigation: Navigational mechanisms that are repeated on multiple Web pages within a set of Web pages occur in the same relative order each time they are repeated, unless a change is initiated by the user. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification: Components that have the same functionality within a set of Web pages are identified consistently. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Consistent use of icons
  • Consistent terminology
3.3.1 Error Identification: If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions: Labels or instructions are provided when content requires user input. (Level A) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Labels or instructions are provided when the product requires user input

The following defect was found:

  • Defect 17902403: meaningful labels are not associated for fields in case new applet (ps)
  • Defect 17020555: control fields in form applet not program. determinable
  • Defect 19512401: form element without label or title in open ui
3.3.3 Error Suggestion: If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content. (Level AA) Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Meaningful corrective actions in error messages.
3.3.4 Error Prevention (Legal, Financial, Data): For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true: (Level AA)
  1. Reversible: Submissions are reversible.
  2. Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.
  3. Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Ability to reverse, correct, and/or confirm transactions.
4.1.1 Parsing: In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features. (Level A)
Note: Start and end tags that are missing a critical character in their formation, such as a closing angle bracket or a mismatched attribute value quotation mark are not complete.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Pages validate to the HTML specification
  • Completeness of start and end tags

The following defects were found:

  • Defect 17042075: bad html markup in export menu cant close or next
  • Defect 16994778: duplicated title tags in html body section in the open

 

4.1.2 Name, Role, Value: For all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies. (Level A)
Note: This success criterion is primarily for Web authors who develop or script their own user interface components. For example, standard HTML controls already meet this success criterion when used according to specification.
Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
  • Synthesized controls use WAI-ARIA markup to identify role, state and value information.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Controls have a meaningful programmatically exposed name
  •  Frames have a meaningful title specified in the title attribute

The following defects were found:

  • Defect 19772700: drilldown fields without values have no title in list applet
  • Defect 19661582: checkbox state is read incorrectly when refine query opportunities list
  • Defect 19512401: form element without label or title in open ui
  • Defect 18721588: columns displayed list applet not announced to screen reader
  • Defect 18695336: excessive verbosity on expanding tree item
  • Defect 18273976: unable to focus on static label in registered partners view (ps)
  • Defect 18040453: item selected in column displayed dialog should be notified by screen reader
  • Defect 17168901: page loading text announced by screen reader is noisy
  • Defect 17059070: count indicator displayed in top right corner of list Screen reader only reads  "1 - 10 of 10+"
  • Defect 17048917: aria landmark not defined properly for pdq label: queries
  • Defect 17038429: state of input elements not programmatically determinable
  • Defect 17038389: edit layout functions in home page is not wcag compliant
  • Defect 17022081: aria landmarks dont convey correct relationship to user
 

back to top
 

Section 1194.21 Software Applications and Operating Systems

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Ability to perform functions from the keyboard only

The following defects were found:

  • Defect 19775857: 'ctrl+alt+t' or 'ctrl+alt+v' should highlight focus
  • Defect 18040351: unable to multi-select the alternate records in pick applet
  • Defect 17774927: aria keyboard shortcuts for tree view navigation not working
  • Defect 17765878: esc on submenu closes parent menu as well
  • Defect 17757485: ctrl+pageup/down and page up/down perform the same operation in calendar control
  • Defect 17756653: unable to dismiss dropdown list using esc once with screen reader
  • Defect 17552952: click the enter key of keyboard in home view of open ui
  • Defect 17539050: shortcut keys are not working in siebel portlet
  • Defect 17473405: mvg/pick applet/calendar/calculator are invoked "f2" not enter key
  • Defect 19633365: activating quickprint requires two enter key entries
  • Defect 19607944: unable to focus on close / send / cancel buttons in sending wireless message
  • Defect 18993570: unable to navigate in the mvg (selected) appt when first record is added (ps)
  • Defect 18813383: focus lost from the list applet when selecting a value in lov and tabbing out
  • Defect 18549854: focus skips close button while navigating in templates with applet form grid lt
  • Defect 18518505: focus skips once a value is selected in combo box in form applets
  • Defect 18250172: focus skips once value is slected in combo box in user registration form appl
  • Defect 18034579: focus should remain on show more/show less button after click
  • Defect 18034535: focus is not set on the default field in form applet (ps)
  • Defect 17772603: unable to focus description field under project - notes
  • Defect 17763611: focus doesnt go to grid after selecting few columns next record
  • Defect 17180696: field losing context on undo record on form applet
  • Defect 17040395: first and last disabled menu option on focus using keyboard
  • Defect 16321360: unable to focus on incident priority graphic using tab
  • Defect 17034262: sidebar hyperlink not visible but focusable 

 

1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Ability to use the product with OS keyboard features for accessibility
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Focus is programmatically determined for controls.
  • Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Controls have a meaningful programmatically exposed name

The following defects were found:

  • Defect 16995366: screen view tabs don't have visual focus for keyboard
  • Defect 16832116: pdq should dynamically be announced as part of the view label
  • Defect 18273976: unable to focus on static label in registered partners view (ps)
1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • images that are used as programmatic element provide alternative text.
  • Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
  • Synthesized controls use WAI-ARIA markup to identify role, state and value information.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Controls have a meaningful programmatically exposed name
  • Frames have a meaningful title specified in the title attribute
  • Images that are decorative are marked up using ALT=""

issues found are listed below:

  • Defect 19661582: checkbox state is read incorrectly when refine query opportunities list
  • Defect 18040453: item selected in column displayed dialog should be notified by screen reader
  • Defect 18067064: image alt text missing for application tool bar and first level navigation image
  • Defect 19938196: insufficient information in title attributes on images in forms and lists
  • Defect 19060060: alt text for show more/show less link purpose is not sufficiently clear
  • Defect 18067064: image alt text missing for application tool bar and first level navigation image
1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Images that convey information have alternative text using ALT
  • Images that are decorative are marked up using ALT=""
  • Consistent use of icons
  • Consistent terminology

The following defects were found:

  •  Defect 19521096: image link test is confusing for screen reader users
  •  Defect 18067064: image alt text missing for application tool bar and first level navigation image
  •  Defect 16994676: collapse expand link on homepage is not wcag compliant

 

1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Product has been developed to conform to this standard subject to the remarks on the right.

Text is supplied through HTML or injected into the browser DOM; the browser is responsible for exposing all such content in a way that is usable by assistive technology on the platform.

1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Text has a color luminosity contrast ratio of at least 4.5:1.
  • Compatibility with Operating System High Contrast mode is specified in accessibility documentation for applicable browsers.
  • Font sizes may be adjusted via zoom options and or via customization.
1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Not Applicable

The product does not have moving, blinking or scrolling content.

1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Required fields are marked in red and have the * character included in the label
  • Notifications status is  highlighted using color as well as text
1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Text has a color luminosity contrast ratio of at least 4.5:1.

The following issues have been found.

  • Defect 19520305: color contrast issue: drilldown / notifications (can be set via css)
1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to conform to this standard subject to the remarks on the right.

The product does has been tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
  • Synthesized controls use WAI-ARIA markup to identify role, state and value information.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Controls have a meaningful programmatically exposed name
  • Frames have a meaningful title specified in the title attribute
  • Labels or instructions are provided when the product requires user input

The following defects were found:

  • Defect 19772700: drilldown fields without values have no title in list applet
  • Defect 18721588: columns displayed list applet not announced to screen reader
  • Defect 18040453: item selected in column displayed dialog should be notified by screen reader
  • Defect 17038429: state of input elements not programmatically determinable

back to top
 

Section 1194.22 Web-based Internet Information and Applications

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Images that convey information have alternative text using ALT
  • Images that are decorative are marked up using ALT=""
  • Page titles have descriptive text.
  • Title elements

The following defects were found:

  • Defect 19521096: image link test is confusing for screen reader users
  • Defect 18067064: image alt text missing for application toolbar and first level navigation image
  • Defect 16994676: collapse expand link on homepage is not wcag compliant

 

1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Not Applicable

The product has no audio/video media.

1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Required fields are marked in red and have the * character included in the label
  • Notifications status is  highlighted using color as well as text
1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Style sheets are used only to change the layout and presentation on the screen

The following defects were found:

  • Defect 18392978: column and row number in list applet not read correctly
  • Defect 18362429: top row empty on list applets

 

1194.22(e) Redundant text links shall be provided for each active region of a server-side image map. Not Applicable

Siebel does not provide server-side image maps.

1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not Applicable

Siebel does not provide client-side image maps.

1194.22(g) Row and column headers shall be identified for data tables. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • List applets/Grids have column and row headers are identified

The following defects were found:

  • Defect 19363334: reading format and focus order issues in grid/list applet
  • Defect 18392978: column and row number in list applet not read correctly
  •  Defect 18362429: top row empty on list applets
1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Required fields are marked in red and have the * character included in the label
  • List applets/Grids have column and row headers are identified

The following defects were found:

  • Defect 19670367: column titles do not announce when not editable
  •  Defect 19363334: reading format and focus order issues in grid/list applet
  •  Defect 18605453: no table summary across multiple views of real time decisioning (RTD)
  •  Defect 18392978: column and row number in list applet not read correctly
  •  Defect 18362429: top row empty on list applets
  •  Defect 16191143: no table summary in calendar screen tables

 

1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Frames have a meaningful title specified in the title attribute

 

1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable

The product does not have flashing content.

1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Product has been developed to conform to this standard subject to the remarks on the right.

An equivalent text only page is not needed since information and functionality is available within the product, to the extent indicated in each applicable standard.

1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Product has been developed to conform to this standard subject to the remarks on the right.

Content generated by JavaScript has been coded to meet other applicable standards, to the extent indicated. Please see www.oracle.com/accessibility/standards.html on use of JavaScript.

1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Not Applicable

No plug-ins are provided with the application.

1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
  • Synthesized controls use WAI-ARIA markup to identify role, state and value information.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Controls have a meaningful programmatically exposed name
  • Frames have a meaningful title specified in the title attribute

The following defects were found:

  • Defect 19772700: drilldown fields without values have no title in list applet
  • Defect 19512401: form element without label or title in open ui
  • Defect 18721588: columns displayed list applet not announced to screen reader
  • Defect 18040453: item selected in column displayed dialog should be notified by screen reader
  • Defect 17038429: state of input elements not programmatically determinable
1194.22(o) A method shall be provided that permits users to skip repetitive navigation links. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Landmark navigation, where blocks of content/region can be accessed quickly by bypassing other regions.

The following defects were found:

  • Defect 18934978: incorrect landmark region name in ps home page
 
1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Product has been developed to conform to this standard subject to the remarks on the right.

The product has been tested for:

  • Application timeout options
  • Application timeout disablement
  • Extension times. 

Issues found are listed below:

  • Defect 16103210: CTI toolbar: No Session logout Warning before logout

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

back to top
 

Section 1194.23 Telecommunications Products

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable  
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable  
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable  
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable  
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Applicable  
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable  
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable  
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable  
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable  
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys. Not Applicable  
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate. Not Applicable  
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable  
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Not Applicable  

back to top
 

Section 1194.24 Video and Multimedia Products

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable  
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable  
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable  
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable  
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable  

back to top
 

Section 1194.25 Self Contained, Closed Products

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology. Not Applicable  
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable  
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable  
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable  
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable  
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable  

back to top
 

Section 1194.26 Desktop and Portable Computers

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable  

back to top
 

Section 1194.31 Functional Performance Criteria

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.
 
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 

back to top
 

Section 1194.41 Information, Documentation and Support

Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.   

back to top