Oracle Voluntary Product Accessibility Template

Name of Product: Oracle Service Cloud Agent Accessibility November 2015

Last Updated: 10-Dec-2015

This VPAT applies to only version November 2015. It does not apply to any versions of Oracle Service Cloud Agent Accessibility after this.
This VPAT has been superseded by Oracle Service Cloud Agent Accessibility February 2016

Oracle Service Cloud (formerly RightNow) Products use the Agent Accessibility for the accessible user interface. This VPAT links to the Oracle Service Cloud Agent Browser User Interface and the Oracle Service Cloud Agent (Desktop) Accessibility Interface VPATs. Accessible application support via the Oracle Service Cloud (Desktop)Agent is being migrated to the Oracle Service Cloud Agent Browser. Please see the specific VPATs for the areas they cover.

This VPAT does not cover the following product areas:

agent desktop add-ins

This document describes the extent to which the product conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 'A' and 'AA' levels as described at http://www.w3.org/TR/WCAG20/, and the applicable U.S. Section 508 standards. We are using a format similar to the Voluntary Product Accessibility Template, or VPAT®. There are three columns in the tables. The first column contains each of the WCAG 2.0 A and AA Success Criteria or Section 508 criteria; the second column indicates whether the product meets the criterion, and the third column contains remarks about the product with regard to the criterion, including known defects, if any.

For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact: accessible_ww@oracle.com.

Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Dependent Products

This product interacts with or is built with the other Oracle products listed in this section. Click below to view information about the accessibility of these dependent products. Products listed are the versions available at the time of publication of this document; newer documents may be available that supersede these versions.