Oracle Accessibility Conformance Report

 The product was tested for:

• Control and input field has an associated label that describes its purpose.
• Images that convey information have meaningful alternative text using ALT.
• Images that are decorative are marked up using ALT="".
• No time based media is used.
• CAPTCHAs are not used.
• Non-text characters are not used or have meaningful alternative text.
• Title for Objects and Applets are provided.
• Information shown in complex images such as charts is also available in an alternative textual form.

No pre-recorded audio-only or video-only content is being used.

No pre-recorded video content is being used.

No live audio content in video is being used.

No pre-recorded video is being used.

No pre-recorded video is being used.

The product was tested for:

• User interface component labels are associated with the fields they are labeling.
• Row and column headers are identified for all data tables
• Headings are encoded with HTML heading tags.
• Data tables specify SUMMARY or CAPTION
• Layout tables use appropriate markup
• Groups of components are marked up with their descriptions.
• Style sheets are used only to change the layout and presentation on the screen.

Exceptions:

• 25038265: No Summary or Row Header defined on Calendar for any Date fields
• 25882218: Answers : Product / Category labels are not read by screen reader
• 25882213: Answer : Audit log table content is not read by screen reader
• 26020358: Missing or Empty Label for multi-select component and for Select All check box 

The product was tested for:

• The sequence of elements in the DOM matches a logical reading sequence

The product was tested for:

• Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.

The product was tested for:

• Information conveyed by color or font styles is available in alternative formats, such as shape and text.
• Information conveyed by color has a contrast ratio of at least 3:1

Reports can be configured by the customers to modify the text font color/size as a result of the data meeting a configured conditional.  In these cases, the customer has configured the reports themselves and will have to ensure the shape and/or font weight address accessibility concerns. 

No automatically playing audio is used.

The product was tested for:

• Large-scale text and images of large-scale text have a contrast ratio of at least 3:1.
• Other text and images of text have a contrast ratio of at least 4:5:1.

Exceptions:

• 25038260: Placeholder text does not meet contrast ratio on all pages
• 25115052: Tab count in workspace tabs do not meet color contrast requirement
• 25255986 Chat Browser User Interface (BUI) Accessibility - The icon for the Chats button is not visible in high contrast mode
• 25353534 Browser User Interface (BUI): In high contrast (Black) mode: Focused elements in dropdown select boxes do not meet accessibility contrast guidelines
• 25353536 Browser User Interface (BUI): In high contrast (Black) mode: Focused elements in hierarchical menu boxes do not meet accessibility contrast guidelines

The product was tested for:

• Ensure that text can be resized up to 200% without loss of content or functionality.

Note:

• The user interfaces for individual object types are configured by the customer; it is your responsibility to ensure that these configurations resize appropriately.

Besides the decorative Oracle logo, images of text are not used.

The product was tested for:

• Ability to perform functions from the keyboard only
• Logical movement of focus through the controls
• Proper operation of unique keystrokes and access keys, including those listed in the product documentation
• The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)

Exceptions:

• 23708510: User has to press Enter key twice to open a sub-tab in a workspace
• 25034451: "Filter" pop-up not closing with esc key

The product was tested for:

• Movement of focus through each control using only the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.

The user is given a two minute notice before they are logged out when their session expires and they can click a button during those two minutes to remain logged in.  We do not have any other time limits in our application.

We do not have any moving, blinking, or scrolling content.

The product was tested for:

• No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz

The product was tested for:

• A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
• Structure and hierarchy is marked up with Header elements outside of repetitive navigation links

The product was tested for:

• Pages have a meaningful title specified in the TITLE element

The product was tested for:

• Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence

Exceptions:

• 25041424: Illogical Tabbing Order in "new" and "update" pages, occurs vertically and should be horizontally
• 25042820: User must tab backwords to the "add" button after adding note
• 25859644: Custom Objects:  Send Email icon not accessible using tabs
• 25881350: Notes : Pressing tab doesn't go to Edit / Delete buttons
• 26240426: Unable to access elements on filter area on a report using keyboard actions

The product was tested for:

• The text of links and their surrounding paragraph, list or table cell (with marked up table headers) is sufficient to describe their purpose

The product was tested for:

• Pages are fully inter-linked to each other.
• Page contains controls that enable reaching all pages.

The product was tested for:

• Headers describe the topic or purpose of the content below them,
• Labels describe the purpose of the associated field.

Exceptions:

• 25108679: Missing label and description issue with Requested Date field on Interaction Workspace
• 23521614: Title Bar objects can appear as headers but are not marked up
• 25108837: BUI should contain at least one header even when no workspaces are open
• 25098817: Labels for menu/search fields display twice in Form Field dialog
• 25108756: Search button labels should be unique
• 25130543: Add an HTML header above the Chat Details section of chat
• 25115037: Message, Copy and Forward Dialog headers not marked up as HTML Headers
• 26099461: Forward dialog can lose focus when navigating with keyboard
• 26203577: Analytics Filter: Missing or Empty Label for Limit to text box

The product was tested for:

• Visual indication of the location of the focus.

Exceptions:

• 25102004: Focus lost when an item in selected items panel expanded using keyboard in Hier Menus
• 25788713: Main page - the "Quick Search" icon disappears if the user tabs away from the Quick Search component

The product was tested for:

• Properly setting the language based on the language setting for the user in the .Net client.

All passage or phrases in the content other than proper names and technical terms are rendered in the language specified in the interface.

The product was tested for:

• When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.

Exceptions:

• 25704529: Chat BUI Accessibility - Pressing enter on the unread messages control causes Firefox file menu to open

The product was tested for:

• In circumstances where changing the value of the components causes a substantial change to the page, warning is given prior to the user interacting with those user-interface components.

The product was tested for:

• Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time

Exceptions:

• 25881981: Answers : HTML, URL, File Attachments are read as radio buttons
• 26020359: Link > multi-select component list items are present under Link section even though they are not links

The product was tested for:

• Images and controls are used and identified consistently throughout the product.

Exceptions:

• 25882210: BUI : Accessibility : Answers : Richtext editor has unnecessary information read out

The product was tested for:

• When input errors are detected, they are described to the user in text, including identifying the item where the error occurred

Exceptions:

• 25720788: BUI Accessibility - Workspace validation errors should be written to the commonArialiveArea of the BUI so that they are read by the screen reader
• 25780515: BUI Accessibility - Messages written to the commonArialiveArea should be removed after 30 seconds

The product was tested for:

• Labels and/or instructions are provided when the product requires user input.

The product was tested for:

• Where suggestions for fixing an input error are known, they are provided to the user

The product was tested for:

• Submissions are reversible.
• Data entered by the user is checked for input errors with and the user is provided an opportunity for the user to correct them
• Data can be reviewed, corrected, and confirmed by the user before they are finalized
• A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.

The product was tested for:

• Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
• Pages validate to the HTML specification

The product has been tested for:

• HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
• Additional state information is programmatically exposed for HTML controls, such as whether a field is 'required'.
• FRAMES and iFRAMES are titled with meaningful text.

Exceptions:

• 24518560: Inconsistent Value for Foreign key Contact for screen readers
• 24300501: Screen Readers do not inform users of empty "Recent Items" list
• 25704525: Chat BUI - Screen reader does not read the expanded/collapsed state of chats in the chat panel
• 25704540: Chat BUI - The chat duration timer should not be read as being clickable by screen readers
• 25859841: Answers:  Screen reader reads Access level values twice
• 25881188: BUI: Upload attachment required field should be enhanced
• 26166806: Hierarchical menu items not being read by screen reader
• 26276443: Hierarchical Multi-select component is not accessible

The product was tested for:

• The authoring tool provides a mode of operation to create or edit content that conforms to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 for all supported features and, as applicable, to file formats supported by the authoring tool.
• The authoring tool permits authors the option of overriding information required for accessibility

The product does not contain functionality to convert from one format type to another.

The product does not provide capabilities to export or save any content in pdf format.

The product editor allows for content authoring within the product, and Oracle does not yet support prompting of user with accessibility information.

The use of the product editor is for users to format content, and does not provide any capabilities for the user to select a template.

Product documentation is available in the form of online help, which presently contains defects making the product inaccessible to keyboard only users.  Product documentation does not presently contain a chapter specific to accessibility.

Product documentation is in electronic format.

Oracle Service Cloud Support can provide information about accessibility features of the product.

Oracle customers have access to electronic support through http://cx.rightnow.com or by calling Oracle Service Cloud Technical Support at 1.800.806.6592.  Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support Representative may use a telecommunications relay service (TRS).  Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory.  International hearing-impaired customers should use the TRS at +1.605.224.1837.  An Oracle Support Engineer will respond to technical issues according to the standard service request process.